Decision search
Your search has 55414 results
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London Borough of Croydon (25 003 565)
Statement Closed after initial enquiries Allocations 20-Jan-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application since 2003. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. There is insufficient evidence of any fault in the current assessment of his housing application which would warrant an investigation.
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London Borough of Ealing (25 006 469)
Statement Closed after initial enquiries Allocations 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is not enough evidence of fault to justify an investigation.
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London Borough of Harrow (25 006 711)
Statement Closed after initial enquiries School transport 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of home to school transport for Miss X’s brother. There is not enough evidence of fault by the Council or significant personal injustice to warrant us investigating. Even if we did investigate, it would not lead to a worthwhile or significantly different outcome, and we will not look at complaint handling in isolation. Any new issues with the transport need to be put to the Council.
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Surrey County Council (25 006 738)
Statement Closed after initial enquiries Special educational needs 20-Jan-2026
Summary: We cannot investigate most of Mr X’s complaint about his child’s Education, Health and Care (EHC) Plan because he appealed to a tribunal, and the law says we cannot investigate. We will not investigate his complaint about delays in the annual review process for the EHC Plan between 2018 and 2023 because it is late.
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Kent County Council (25 008 197)
Statement Closed after initial enquiries Drainage 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision not to fix a blocked water pipe. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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Statement Closed after initial enquiries Trees 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.
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London Borough of Islington (25 011 260)
Statement Closed after initial enquiries Commercial and contracts 20-Jan-2026
Summary: We will not investigate this complaint about a breach of contract. Mr X has an alternative legal remedy and given the circumstances of his complaint, it is reasonable to expect Mr X to take court action to resolve his dispute.
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London Borough of Enfield (25 011 434)
Statement Closed after initial enquiries Allocations 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. there is insufficient evidence of fault which would warrant an investigation.
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Wokingham Borough Council (25 011 448)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about a missed refuse collection. This is because there is insufficient evidence of fault by the Council to warrant a further investigation by this office.
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Plymouth City Council (25 011 532)
Statement Closed after initial enquiries Other 20-Jan-2026
Summary: We will not investigate Mrs X’s complaint about child protection. The complaint is late and there is no good reason to exercise discretion to investigate it now.