Decision search
Your search has 57541 results
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Milton Keynes Council (25 023 767)
Statement Closed after initial enquiries Private housing 26-May-2026
Summary: We will not investigate Mrs X’s complaint about how the Council assessed the disrepair of her property. There is not enough evidence of fault by the Council to justify investigation.
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Epsom & Ewell Borough Council (25 023 795)
Statement Closed after initial enquiries Leisure and culture 26-May-2026
Summary: We will not investigate this complaint about the changes made to Mr X’s gym membership. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Newham (25 024 011)
Statement Closed after initial enquiries Council tax 26-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s actions to recover Mr X’s council tax debt. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Barnet (25 024 109)
Statement Closed after initial enquiries Highway repair and maintenance 26-May-2026
Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mr Y to use his right to go to court about the matter.
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London Borough of Hillingdon (25 025 094)
Statement Closed after initial enquiries Parking and other penalties 26-May-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
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Portsmouth City Council (25 025 118)
Statement Closed after initial enquiries Street furniture and lighting 26-May-2026
Summary: We will not investigate Mr X’s complaint about unauthorised flag displays in his neighbourhood. There is not enough evidence of fault by the Council to warrant an investigation.
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London Borough of Harrow (25 026 022)
Statement Closed after initial enquiries Transport 26-May-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s Blue Badge application and appeal. This is because there is not enough evidence of fault, in how the Council considered the matter, to justify investigating.
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Transport for London (25 026 380)
Statement Closed after initial enquiries Parking and other penalties 26-May-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice. This is because Miss X used her right to apply to the Traffic Enforcement Centre. This places the matter outside our jurisdiction.
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London Borough of Havering (25 026 668)
Statement Upheld Other 26-May-2026
Summary: Ms X complained about the Council’s actions in relation to care provision for her children. The Council was at fault for delay in investigating Ms X’s complaint under the children’s statutory complaints procedure, causing uncertainty and distress. The Council has agreed to apologise to Ms X, investigate her complaint at stage two of the children’s statutory complaints procedure, make a payment to recognise the injustice and act to prevent recurrence.
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West Sussex County Council (25 026 869)
Statement Closed after initial enquiries Safeguarding 26-May-2026
Summary: We will not investigate this complaint about the actions of a mental health crisis team. This is because the complaint is late and there are no good reasons to investigate.