Decision search
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West Sussex County Council (25 031 582)
Statement Closed after initial enquiries Trees 14-Apr-2026
Summary: We will not investigate Mrs B’s complaint that her property is being damaged by a Council-owned tree. This is because it is reasonable for Mrs B to pursue this matter at court if needed.
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London Borough of Tower Hamlets (25 031 709)
Statement Closed after initial enquiries Parking and other penalties 14-Apr-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice. It is reasonable to expect Mr X to apply to the Traffic Enforcement Centre to seek to regain their appeal rights, and then to appeal to a tribunal.
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London Borough of Haringey (25 031 757)
Statement Closed after initial enquiries Parking and other penalties 14-Apr-2026
Summary: We cannot investigate Mr X’s complaint about a Penalty Charge Notice. This is because he used his right to challenge the Council’s escalation of the case with the Traffic Enforcement Centre.
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Cheshire East Council (25 031 984)
Statement Closed after initial enquiries Highway repair and maintenance 14-Apr-2026
Summary: We will not investigate Miss B’s complaint that her vehicle was damaged by a large road defect. This is because it is reasonable for Miss B to take the Council to court.
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Woking Borough Council (25 005 154)
Statement Upheld Allocations 13-Apr-2026
Summary: The Council was not at fault for the way it responded to Mr X’s homelessness. It was at fault in failing to offer to translate key homelessness letters, but this did not cause Mr X a significant injustice. The Council has agreed, through training or guidance, to ensure staff consider whether document translation is required.
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London Borough of Hammersmith & Fulham (25 005 215)
Statement Upheld Homelessness 13-Apr-2026
Summary: Mr Q complains the Council did not properly handle his homeless application. It did not make a proper decision and then said he did not have a local connection. We uphold the complaint. The Council made a decision to not accept a new application from Mr Q based on a flawed analysis of whether he had had a change of circumstances. This will have caused him some distress and uncertainty. The Council has agreed to our recommendation of a symbolic payment as a remedy.
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Cheshire East Council (25 006 085)
Statement Upheld Assessment and care plan 13-Apr-2026
Summary: Ms H complained about the support her father received from a care home commissioned by the Council, and how they communicated with her. She said as a result he did not receive enough equipment, missed out on NHS funding, and she experienced distress. We did not find fault by the Council on the substantive parts of the complaint. However, there was some fault in the communication with Ms H which was not timely or clear. The Council will apologise to her to acknowledge the distress and uncertainty this caused.
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Cheshire East Council (25 007 240)
Statement Upheld Alternative provision 13-Apr-2026
Summary: Mrs Y complains the Council failed to ensure her child received suitable provision once they stopped attending school. In our view, the Council did not properly consider whether it had a duty to arrange alternative provision once it became aware the child was not in school. The Council also insisted on certain medical evidence which is not in accordance with statutory government guidance. The Council will complete the agreed actions to remedy the injustice caused by fault.
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Newbury Manor Limited (25 007 276)
Statement Not upheld Residential care 13-Apr-2026
Summary: Mrs X complained about failings in the care her mother, Mrs Y received while a resident at Newbury Manor Nursing Home. We found there is no evidence of fault in the actions of the Care Home.
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Hampshire County Council (25 007 418)
Statement Not upheld Looked after children 13-Apr-2026
Summary: We have completed our investigation into how the Council arranged contact between Miss X and her looked-after child. This is because we find no fault. We will not investigate whether the Council gave Miss X documents it agreed to years before. This is because it is too late.