Decision search
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Hertfordshire County Council (23 017 153)
Statement Upheld Special educational needs 30-Mar-2025
Summary: Mr D complained about the Council’s special educational needs and disability service. We upheld his complaint finding the Council delayed in completing reviews of his child’s Education, Health and Care Plan between February 2023 and July 2024. It also communicated poorly and we considered it should have done more to review his child’s access to education. These faults caused injustice as distress and lost education provision. The Council has accepted these findings and at the end of this statement we set out action agreed by the Council to remedy that injustice and improve its service.
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London Borough of Islington (24 016 235)
Statement Closed after initial enquiries Allocations 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision-making relating to Ms X’s request for a housing transfer. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Birmingham City Council (24 016 445)
Statement Not upheld Other 30-Mar-2025
Summary: Miss X complains about issues concerning the renewal of their business lease and rent arrears. We have concluded our investigation without a finding of fault. While there were some communication issues, these do not alter Miss X’s contractual obligation to pay the arrears. The Council has discretion over lease renewals, and its decision to withhold renewal until arrears are cleared is not fault.
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London Borough of Brent (24 016 577)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025
Summary: We will not investigate Ms X complaint about the Council’s handling of her housing benefit and homelessness case. This is because the Council has offered a suitable remedy for the delays and because it is reasonable for Ms X to use her right of appeal. In addition, there is insufficient evidence of fault.
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Nottingham City Council (24 017 174)
Statement Closed after initial enquiries Direct payments 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to review Mr X’s care plan. This is because there is not enough evidence of fault.
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Leicester City Council (24 017 329)
Statement Closed after initial enquiries Charging 30-Mar-2025
Summary: We will not investigate Ms X’s complaint about how the Council responded to her enquiries relating to her adult social care account debt. This is because further investigation will not lead to a different outcome.
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North Yorkshire Council (24 017 338)
Statement Closed after initial enquiries Residential care 30-Mar-2025
Summary: We will not investigate Mrs X’s complaint the Council misled her sister into thinking she would be moving to a care home. This is because an investigation would not lead to any worthwhile outcomes. In addition, we are not likely to find fault.
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City of Bradford Metropolitan District Council (24 017 472)
Statement Closed after initial enquiries Antisocial behaviour 30-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to concerns regarding his neighbours’ properties. It is unlikely we would find evidence of fault in the Council’s actions and further investigation would not lead to a different outcome.
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London Borough of Croydon (24 017 659)
Statement Closed after initial enquiries Planning applications 30-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application and its decision not to take enforcement action. This is because there is not enough evidence of fault by the Council to warrant an investigation by us.
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Leeds City Council (24 017 860)
Statement Upheld Special educational needs 30-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has apologised and provided an award in recognition of the delay. A further investigation by us would not lead to a different outcome.