Decision search
Your search has 54734 results
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Essex County Council (24 019 356)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Essex County Council (24 019 389)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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East Sussex County Council (24 021 044)
Statement Closed after initial enquiries Planning applications 31-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a consultation request from the local planning authority. This is because the complainant has not suffered significant injustice.
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Epsom & Ewell Borough Council (24 021 374)
Statement Closed after initial enquiries Leisure and culture 31-Mar-2025
Summary: We will not investigate this complaint about the Council’s liability for an incident involving Mrs X at a leisure facility. This is because Mrs X has an alternative legal remedy through the courts, and it would be reasonable to expect her to use this alternative remedy.
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London Borough of Islington (24 021 508)
Statement Upheld Other 31-Mar-2025
Summary: Mr X complained the Council failed to comply with one of the recommended actions it agreed to complete following the Ombudsman’s investigation into his original complaint about how the Council handled his business rates account and its recovery action. There was fault by the Council for its failure to properly consider and complete the action within the agreed timeframe. This caused uncertainty and further distress to Mr X. The Council will take action to remedy the injustice caused.
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Buckinghamshire Council (24 021 834)
Statement Closed after initial enquiries Planning advice 31-Mar-2025
Summary: We will not investigate this complaint about the planning advice the Council provided. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant. The complainant also had the right to appeal to the Planning Inspector.
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Birmingham City Council (24 022 246)
Statement Closed after initial enquiries Refuse and recycling 31-Mar-2025
Summary: We cannot investigate Ms X’s complaint about the Council’s failure to collect waste bins for over five weeks. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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London Borough of Newham (24 022 384)
Statement Closed after initial enquiries Parking and other penalties 31-Mar-2025
Summary: We will not investigate this complaint about damage to Mr X's car as this is a matter for the courts. Mr X can appeal to the independent tribunal about the penalty charge notice aspect of his complaint.
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Gedling Borough Council (24 022 464)
Statement Closed after initial enquiries Council tax 31-Mar-2025
Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.
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Surrey County Council (24 017 956)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.