Decision search
Your search has 54734 results
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Sheffield City Council (24 013 888)
Statement Closed after initial enquiries Assessment and care plan 31-Mar-2025
Summary: We will not investigate this complaint about how the Council considered the need for a Mental Health Act assessment. There is not enough evidence of fault with how it decided not to complete an assessment.
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London Borough of Camden (24 015 932)
Statement Closed after initial enquiries Council tax support 31-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.
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Surrey County Council (24 016 223)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this late complaint about Ms Y’s care and the associated charges. There is not a good reason for the delay in the matter being brought to the Ombudsman.
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South Gloucestershire Council (23 011 699)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: The Council acted in line with charging regulations and guidance when dealing with Mr and Mrs Y’s financial assessments for care charges and so there is no fault. Communication with Mr X about Mr Y’s fall in a care home in 2023 was poor; this was fault causing avoidable confusion. The Council will apologise.
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Royal Borough of Greenwich (24 016 363)
Statement Closed after initial enquiries Allocations 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s failure to move a tenant to alternative social housing due to disrepair. This is because we have no power to investigate complaints about the Council acting in its capacity as a social housing landlord.
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City of Doncaster Council (24 016 827)
Statement Closed after initial enquiries Planning applications 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s decision to approve funding to a Town Council for a specific project. That is because this decision is one that affects all or most of the people in the Council’s area, and the law does not allow us to investigate such decisions.
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Milton Keynes Council (24 017 099)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this complaint about charges for care and a deprivation of assets decision. There is insufficient evidence of fault to warrant an investigation.
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Willowbrook Healthcare Limited (24 017 287)
Statement Upheld Other 31-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the care provider’s handling of her late father’s continuing health care application. This is because the care provider agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Rochdale Metropolitan Borough Council (24 017 409)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate Mr X’s complaint about the amount the Council assessed him as having to contribute towards the cost of his care and support, about the Council passing his debt to an enforcement agent, and about cutting his care and support hours. This is because there is insufficient evidence of fault.
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Essex County Council (24 017 445)
Statement Upheld Special educational needs 31-Mar-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.