Decision search
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Coventry City Council (24 021 485)
Statement Upheld Special educational needs 20-Jan-2026
Summary: Miss X said the Council had not delivered the speech and language therapy set out in her child’s Education, Health and Care Plan. We found there was fault by the Council and Miss X’s child had missed about eight months of therapy sessions. To address the impact on the child’s education and the distress caused to Miss X, the Council had apologised and taken corrective action. The Council also agreed to increase its offered symbolic payment to suitably address the injustice caused by its fault.
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Welford Healthcare MC Ltd (24 022 122)
Statement Upheld Residential care 20-Jan-2026
Summary: Mrs Y complains about several aspects of the care delivered to her father, Mr W, whilst resident in Isle Court Nursing Home. We find the home did not properly document the change from respite to permanent care and did not record times when it said Mr W refused personal care. The care provider has also acknowledged it should have had a discussion with the family before serving notice to end Mr W’s placement. The care provider will make a symbolic payment and implement some service improvements.
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Leeds City Council (24 023 242)
Statement Not upheld Refuse and recycling 20-Jan-2026
Summary: We find no fault in the way the Council handled Mr X’s bin complaint and communications.
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Birmingham City Council (24 023 342)
Statement Upheld Allocations 20-Jan-2026
Summary: Miss B complained about the Council closing her housing application. We find that the Council did not clearly explain which documents she needed to provide and then closed her application as incomplete without specifying what additional evidence she needed to supply. The Council also failed to make a referral to its homelessness team. The Council’s failings caused Miss B unnecessary frustration and inconvenience and meant she did not receive timely housing advice. The Council has agreed to apologise, make a symbolic payment to Miss B, and make service improvements.
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London Borough of Waltham Forest (25 000 551)
Statement Upheld Assessment and care plan 20-Jan-2026
Summary: Mr X complained the Council delayed agreeing to fund a supported living placement, offered him three unsuitable options, failed to keep his representative up-to-date and refused to arrange a best interests meeting. The Council carried out the mental capacity assessment process properly but delayed consulting alternative placements, delayed recognising the placement Mr Y had identified was the only suitable placement and failed to keep Mr Y up-to-date. That caused Mr Y distress. An apology, payment to Mr Y and process changes are satisfactory remedy.
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Birmingham City Council (25 000 568)
Statement Closed after initial enquiries Parking and other penalties 20-Jan-2026
Summary: We cannot investigate Ms X’s complaint about Penalty Charge Notices. This is because she asked the Traffic Enforcement Centre at Northamptonshire County Court to consider her case, so it is no longer in our jurisdiction.
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North Yorkshire Council (25 001 887)
Statement Not upheld Special educational needs 20-Jan-2026
Summary: The Council secured the provision in Mrs X’s child, Y's, EHC Plan and repeatedly attempted to engage with Mrs X, to put the provision in place. The Council was not at fault.
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London Borough of Wandsworth (25 003 066)
Statement Closed after initial enquiries Child protection 20-Jan-2026
Summary: We will not investigate Miss X’s complaint that the Council failed to act to safeguard her child. This is because her complaint is made late and I see no good reason to exercise discretion to consider it now.
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South Gloucestershire Council (25 003 261)
Statement Upheld Allocations 20-Jan-2026
Summary: Ms X complained about the way the Council dealt with her sister’s housing situation and how it dealt with her own complaint about the matter. We have found fault but consider the action the Council has taken of completing a further investigation and providing an apology and symbolic payment provides a suitable remedy.
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North Yorkshire Council (25 003 495)
Statement Not upheld Other 20-Jan-2026
Summary: The Council was duty bound to make a safeguarding referral when it had concerns for Mrs X’s child, Y, and investigate the referral in line with its safeguarding processes. The Council was not at fault.