Decision search
Your search has 54734 results
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Bupa Care Homes (AKW) Limited (24 018 212)
Statement Closed after initial enquiries Charging 03-Apr-2025
Summary: We will not investigate this complaint about fee increases for privately arranged residential adult social care. This is because investigation is unlikely to lead to a different outcome. On our ordinary reading the Care Provider has acted in line with its contract. A court would need to decide if the Care Provider has breached its contract or its terms are unfair.
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Kent County Council (24 018 460)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint that the Council refused to carry out an assessment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 018 554)
Statement Closed after initial enquiries Disabled children 03-Apr-2025
Summary: We will not investigate this complaint about Mrs X’s application for a Blue Badge for her son. This is because there is not enough evidence of fault by the Council.
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Gloucestershire County Council (24 018 766)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We will not investigate this complaint about the Council undertaking a child protection enquiry. There is not enough evidence of fault by the Council to warrant investigation.
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London Borough of Wandsworth (24 018 919)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application for a discretionary management transfer. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Havering (24 015 294)
Statement Closed after initial enquiries Refuse and recycling 03-Apr-2025
Summary: We will not investigate this complaint about the Council issuing an environmental Fixed Penalty Notice (FPN) and the Council’s complaint handling. This is because the complaint is late, and there are no good reasons to exercise our discretion to investigate it now.
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London Borough of Hackney (24 003 887)
Report Upheld Transport 03-Apr-2025
Summary: Mrs D complained the Council refused to renew her Blue Badge. Our investigation has found fault in the advice given to staff who work at the Council’s assessment centre and assess Blue Badge applications.
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Durham County Council (25 000 066)
Statement Closed after initial enquiries Highway repair and maintenance 02-Apr-2025
Summary: We will not investigate Ms B’s complaint that her dog suffered injuries due to the Council’s failure to maintain a playing field. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.
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London Borough of Islington (24 019 134)
Statement Closed after initial enquiries Council tax 02-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council's pursuit of historic council tax debt because there is not enough evidence of fault by the Council to warrant an investigation by us.
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Surrey County Council (24 019 138)
Statement Upheld Special educational needs 02-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in issuing her daughter an Education Health and Care Plan because it has offered a suitable remedy for the injustice the delay caused Mrs X. We cannot investigate Mrs X’s complaints about the Council’s refusal to carry out an assessment and its decisions on the contents of the final Plan because Mrs X has appealed to the SEND Tribunal.