Decision search
Your search has 54734 results
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London Borough of Merton (24 019 431)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to award Mrs Y higher banding in 2019 and 2022. This is because this complaint is late.
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Sunderland City Council (24 019 457)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We cannot investigate Mr C’s complaint about inaccuracies in a Council assessment. This is because the main points of complaint are closely connected to court action, which we cannot investigate.
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West Sussex County Council (24 021 487)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint about a pothole damage claim as this is a matter for the courts.
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Bath and North East Somerset Council (24 022 757)
Statement Closed after initial enquiries Highway repair and maintenance 03-Apr-2025
Summary: We will not investigate this complaint about the Council's handling of a pothole damage claim as there is insufficient remaining injustice caused to the complainant to warrant our further involvement.
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Essex County Council (24 020 662)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We cannot investigate Miss X’s complaint about a social worker’s report because it was used in court. We have no powers to look at evidence used in court.
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Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate this complaint about the Council issuing Penalty Charge Notices (PCNs), and about handling contacts and information requests from Mr X. We cannot by law investigate the PCN matters, the Information Commissioner can better consider complaints about information, and it would be reasonable for Mr X to apply to a court of law to decide whether the Council has discriminated against him.
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Statement Closed after initial enquiries Highway repair and maintenance 03-Apr-2025
Summary: We will not investigate Mr X’s claim for damages against the Council and requests for the Council to carry out remedial work to both his property and the public highway. This is because it is reasonable to expect Mr X to go to court to decide if the Council is liable for the damage to his property. Also, Mr X can apply to the magistrates’ court for the Council to carry out remedial work on the public highway.
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London Borough of Camden (24 008 596)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about how the Council assessed Miss X’s individual needs when giving her housing register application suitable priority. There is not enough evidence of fault in the Council’s actions to warrant further investigation.
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Statement Upheld Residential care 03-Apr-2025
Summary: Ms C complained on behalf of her mother, Mrs D that the Care Provider failed to provide sufficient recompense for the poor care Mrs D received while resident at one of its care homes. We found the Care Provider accepted the fault caused distress to Mrs D and provided a suitable remedy in line with our guidance.
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London Borough of Hillingdon (24 011 980)
Statement Upheld Homelessness 03-Apr-2025
Summary: On behalf of Mr X, Mrs B complained the Council poorly handled Mr X’s homelessness application. Mrs B says this caused Mr X distress. We find the Council at fault for a delay in opening a new application for Mr X. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Mr X and remind its staff of when the Council should carry out homelessness assessments.