Decision search
Your search has 54734 results
-
Staffordshire County Council (24 001 803)
Statement Not upheld Residential care 07-Apr-2025
Summary: Mrs X complained that the Council placed Mr X in a care home a long distance from their home and it was difficult for her to visit. She also complained that when Mr X was moved to a closer home, his needs were not reviewed and problems with his catheter care continued. There is no evidence of fault on the part of the Council. The first placement was the only available option, and Mr X’s catheter care was managed appropriately.
-
Middlesbrough Borough Council (24 002 339)
Statement Upheld Alternative provision 07-Apr-2025
Summary: Miss X complains the Council delayed arranging a school place or alternative provision for Child Y, which meant they were without education for a year. We find fault with the Council for the delay in assigning Child Y a school place, and for failing to arrange alternative provision meanwhile. We also find fault with the Council for its complaint handling. The Council has agreed to make financial payments in recognition of the distress and missed provision, as well as carry out service improvements.
-
Cheshire East Council (24 005 052)
Statement Upheld Planning applications 07-Apr-2025
Summary: Mrs X complained the Council did not tell her about later planning applications for a neighbouring development, after it refused planning permission for the first application. This meant Mrs X missed the chance to object to the redesigned scheme. Mrs X also said the Council failed to properly consider the impact on her home. We found the Council was at fault for failing to consult Mrs X on two planning applications. However, there was no fault in the Council’s decision-making, so the fault did not affect the result, and there is no significant remaining injustice.
-
Leeds City Council (24 006 945)
Statement Upheld Special educational needs 07-Apr-2025
Summary: Mr X complains the Council failed to deliver educational provision to Child Y and delayed issuing their Education, health and Care Plan. Mr X says this meant they missed suitable education and support. We find fault with the Council for delaying arranging alternative provision and for delaying issuing Child Y’s EHCP. The Council has agreed to make financial payments in recognition of the missed provision and injustice to Child Y and Mr X.
-
Kingston Upon Hull City Council (24 007 776)
Statement Closed after initial enquiries Child protection 07-Apr-2025
Summary: We will not investigate this complaint about a child protection decision by the Council as there is not enough evidence of fault to warrant our further involvement.
-
London Borough of Brent (24 008 341)
Statement Upheld Homelessness 07-Apr-2025
Summary: Miss Y complained about the way the Council dealt with her homelessness application and provision of interim and temporary accommodation. We have found fault by the Council, causing injustice, in failing to: properly follow the process for the provision of, and provide Miss Y with, suitable accommodation. The Council has agreed to remedy this injustice by: apologising to Miss Y; making a payment to recognise the distress caused and the impact on her of living in unsuitable accommodation; and making service improvements.
-
West Northamptonshire Council (24 014 990)
Statement Closed after initial enquiries Child protection 07-Apr-2025
Summary: We will not investigate Ms X’s complaint about the actions of the Social Worker allocated to her child’s case. The law prevents us from investigating anything that forms part of court proceedings, including information and reports produced for the court. We would expect Ms X to raise any concerns about these issues in court.
-
Birmingham City Council (24 015 083)
Statement Closed after initial enquiries Refuse and recycling 07-Apr-2025
Summary: We will not investigate this complaint about an alledged failure by the Council to adhere to normal household bin collections over the last few months. This is because the level of injustice to the complainant is insufficient to warrant our involvement.
-
Dudley Metropolitan Borough Council (24 015 669)
Statement Closed after initial enquiries Assessment and care plan 07-Apr-2025
Summary: We will not investigate Mr X’s complaint about an alleged failure to apply for NHS Continuing Health Care funding for his relative, Mr Y, in April 2022. An investigation would not achieve a worthwhile outcome or what Mr X wants.
-
Norwich City Council (24 016 943)
Statement Closed after initial enquiries Disabled facilities grants 07-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision in relation to her request for major adaptations to her home via a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council to warrant an investigation.