Decision search
Your search has 55054 results
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London Borough of Camden (24 018 574)
Statement Closed after initial enquiries Antisocial behaviour 05-May-2025
Summary: We will not investigate this complaint about the management of social housing, antisocial behaviour, parking issues and highway disrepair. Part of the complaint is late, we cannot investigate the Council’s actions as a social landlord, the courts are better placed to consider a personal injury claim, and we could not add to its response about parking enforcement.
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Devon County Council (24 018 589)
Statement Closed after initial enquiries Transport 05-May-2025
Summary: We will not investigate this complaint the Council refused to issue a blue badge. There is not enough evidence of fault to justify our involvement.
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Bedford Borough Council (24 018 675)
Statement Upheld Charging 05-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to send her daughter invoices regarding her care contributions between April 2023 and January 2024. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Bromley (24 018 885)
Statement Closed after initial enquiries Traffic management 05-May-2025
Summary: We will not investigate this complaint about controlled parking zone applications. This is because the complaint is made late and there are not good reasons to investigate now.
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Liverpool City Council (24 018 987)
Statement Closed after initial enquiries Homelessness 05-May-2025
Summary: We will not investigate Ms X’s complaint about how the Council handled her homelessness application. This is because there is no worthwhile outcome achievable by our investigation and there is another body better placed to consider this complaint.
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Eastleigh Borough Council (24 020 487)
Statement Closed after initial enquiries Antisocial behaviour 05-May-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to act on her reports of noise nuisance caused by her neighbour since 2020. This is because there is insufficient evidence of fault in the Council’s decision-making. Furthermore, part of the complaint is late, and an investigation into the remaining issues would not achieve any additional outcome.
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Uttlesford District Council (24 020 653)
Statement Closed after initial enquiries Planning applications 05-May-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with works to an access road on its land which serves his partner Ms X’s property, it not replying to some correspondence, and a data protection issue. Ms X may appeal to a tribunal regarding the Council’s process and its outcome which it would be reasonable for her to use. There is insufficient personal injustice to Ms or Mr X to warrant investigating. We do not investigate council correspondence where we are not investigating the core issues giving rise to the complaint. There are no good reasons for us to investigate the data protection issue, which he may refer to the Information Commissioner. We do not investigate to only achieve an apology, which is the outcome he seeks.
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High Peak Borough Council (24 020 714)
Statement Closed after initial enquiries Enforcement 05-May-2025
Summary: We will not investigate this complaint about the Council failing to take planning enforcement action against works at a property next to the complainant, and for failing to adequately deal with his associated complaint. There is insufficient evidence of fault in the way the Council considered the planning enforcement matters, and it would not be a good use of our resources to investigate the complaints process in isolation.
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London Borough of Tower Hamlets (24 021 120)
Statement Closed after initial enquiries Refuse and recycling 05-May-2025
Summary: We will not investigate Mr X’s complaint, made on behalf of Mrs Y, about the Council damaging her bin and how it dealt with the complaint. Investigation would not achieve a worthwhile outcome for Mrs Y nor add to the Council’s investigation. Even if there was Council fault, the injustice caused would not be sufficiently significant to warrant investigation. It would be reasonable for Mrs Y to make her claim of personal injury to the Council’s insurers and take it to court if required. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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London Borough of Redbridge (24 021 307)
Statement Closed after initial enquiries Other 05-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s application for a vehicle crossing (dropped kerb) outside her home. This is because there is not enough evidence of fault in its decision making process to justify an investigation.