Decision search
Your search has 55414 results
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London Borough of Haringey (24 015 452)
Statement Closed after initial enquiries Homelessness 21-Jan-2026
Summary: We will not investigate Ms X’s complaint about a lack of homelessness support. Ms X had appeal rights in relation to the Council’s decisions, and it was reasonable for her to exercise them. Further, there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Bolton Metropolitan Borough Council (24 017 177)
Statement Upheld Refuse and recycling 21-Jan-2026
Summary: There was fault by the Council. The Council failed to reply to a stage 2 complaint and did not tell staff of the location of refuse bins when routes were reorganised, leading to missed collections. An apology, a symbolic payment for the distress and monitoring future collections remedies the injustice.
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West Northamptonshire Council (24 019 836)
Statement Upheld Special educational needs 21-Jan-2026
Summary: Miss X complained the Council took too long to issue her son’s Education, Health and Care Plan, failed to send agreed funding to his school and failed to deliver specialist services in his plan. We found fault because the plan was issued late, agreed funding was not sent when it should have been and not all of his provision was delivered to him. This caused Miss X avoidable distress, frustration and uncertainty. It also meant her son did not receive the services he was due. To remedy this injustice, the Council has agreed to apologise to Miss X and make a payment to her.
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Warwickshire County Council (24 020 200)
Statement Upheld Alternative provision 21-Jan-2026
Summary: Mrs X complained her son has been out of education for over a year. She says the Council failed to secure a school placement or arrange suitable alternative educational provision that meets his Education, Health and Care (EHC) Plan. We found fault in the Council’s actions. The Council agreed to apologise to Mrs X, pay a financial remedy and review its procedures for securing timely educational provision.
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Kent County Council (25 012 237)
Statement Closed after initial enquiries School transport 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about the required parental contribution towards his child’s post-16 school transport. There is insufficient evidence of fault to warrant an investigation.
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Brentwood Borough Council (25 012 709)
Statement Closed after initial enquiries Planning applications 21-Jan-2026
Summary: We will not investigate this complaint about the Council’s approval of a planning application and response to alleged breaches of planning control. There is not enough evidence of fault by the Council to warrant investigation.
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Buckinghamshire Council (25 012 888)
Statement Upheld Special educational needs 21-Jan-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Chelmsford City Council (25 012 931)
Statement Closed after initial enquiries Noise 21-Jan-2026
Summary: We will not investigate Mr B’s complaint about the Council’s refuse collections and related noise nuisance. This is because it is unlikely we could add to the Council’s response, and it would be reasonable to expect Mr B to seek a remedy in the magistrates’ court.
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South Downs National Park Authority (25 013 062)
Statement Closed after initial enquiries Planning applications 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about the conduct of a planning officer and a member of the National Park Authority. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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Statement Closed after initial enquiries Other 21-Jan-2026
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with him as a landlord. This is because the complaint is late and there are no good reasons to apply our discretion to investigate now.