Decision search
Your search has 54734 results
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South Staffordshire District Council (24 022 745)
Statement Closed after initial enquiries Building control 14-Apr-2025
Summary: We will not investigate Miss B’s complaint about defective building work at her new build property. This is because there is not enough evidence of fault by the Council to justify an investigation.
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Lincolnshire County Council (24 003 962)
Statement Upheld Assessment and care plan 13-Apr-2025
Summary: Ms X complained about the Council’s Care Act assessment, the amount and inconsistency of care she received, and how it communicated with her and shared her information. We found fault and a service failure by the Council which meant Ms X did not receive all the care and support she was entitled to and experienced distress. The Council will apologise and make payment to acknowledge the injustice this caused her.
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Statement Upheld Special educational needs 13-Apr-2025
Summary: Mrs X complained the Council delayed updating her child’s Education, Health and Care Plan following the annual review meeting in February 2024. Mrs X also complained the Council to failed to secure the promised educational provision for her child by September 2024. We found fault with the Council delaying for four and a half months in completing the annual review process of Mrs X’s child’s Education, Health and Care Plan. We also found fault with the Council naming an incorrect educational placement in the Education, Health and Care Plan. The Council agreed to apologise to Mrs X and pay her £200 for the avoidable distress and inconvenience caused. The Council also agreed to complete an annual review of Mrs X’s child’s Education, Health and Care Plan in which it considers access to education and the request to complete a reassessment.
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Lancashire County Council (24 004 288)
Statement Not upheld Friends and family carers 13-Apr-2025
Summary: Mrs X complains the Council wrongly claims she is caring for her grandchildren as a private arrangement and has failed to provide appropriate support. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.
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Coventry City Council (24 006 911)
Statement Not upheld Domiciliary care 13-Apr-2025
Summary: Mr X complained about the care provided to his wife by a care provider arranged by the Council. Mr X also complained the Council did not appropriately consider his concerns. He says the Council’s actions caused avoidable distress and worry and resulted in him having to complete his wife’s care. We found no fault by the Council.
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London Borough of Bromley (24 007 654)
Statement Upheld Special educational needs 13-Apr-2025
Summary: Ms B complained the Council failed to put in place provision in her daughter’s education, health and care plan. I am satisfied some of the claimed missing provision was in place but the Council failed to put in place the speech and language therapy. The Council also failed to make its own enquiries with the school when Ms B complained. That means Ms B’s daughter missed out on speech and language therapy and Ms B experienced distress. An apology, payment to Ms B and reminder to officers is satisfactory remedy.
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London Borough of Croydon (24 009 654)
Statement Upheld Assessment and care plan 13-Apr-2025
Summary: Miss X complains the Council has failed to assess her needs as her son’s carer properly, leaving her without support. The Council was at fault over the way it did her 2024 carer’s assessment. It needs to apologise, make a symbolic payment to her, and reassess her needs as her son’s carer. The Council also needs to take action to improve its working practices.
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Leeds City Council (24 009 672)
Statement Closed after initial enquiries Other 13-Apr-2025
Summary: Ms X complains the Council advised her to have contact with her ex-partner despite a history of domestic abuse. We will not investigate this complaint. This is because it is about the Council’s actions during court proceedings which the law prevents us investigating, and related matters that are not separable from the court proceedings.
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Tunbridge Wells Borough Council (24 010 067)
Statement Not upheld Parking and other penalties 13-Apr-2025
Summary: Mr X complained about poor signage, which led to the Council issuing him with several Penalty Charge Notices. He also complained the Council’s enforcement agent’s behaviour was unreasonable and did not consider his vulnerability. We have not investigated Mr X’s complaint about poor signage and the Penalty Charge Notices as it was reasonable for him to have applied to the Traffic Enforcement Centre to reinstate his right of appeal. We find no fault with how the enforcement agent dealt with Mr X.
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London Borough of Harrow (24 010 787)
Statement Upheld Homelessness 13-Apr-2025
Summary: We will not investigate this complaint about temporary accommodation provided to the complainant by the Council being unsuitable for her household’s medical needs. Were we to investigate, it is likely we would find fault causing the complainant injustice because the Council did not carry out a review of its decision in accordance with the Housing Act 1996. However, the Council has remedied any injustice to the complainant during our consideration of the complaint and so further investigation by us would not lead to a different outcome.