Decision search
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Manchester City Council (25 014 050)
Statement Closed after initial enquiries Parking and other penalties 13-Oct-2025
Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to the Traffic Penalty Tribunal.
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London Borough of Croydon (24 007 257)
Statement Upheld Homelessness 12-Oct-2025
Summary: Mrs X complained about the Council’s failure to provide her with suitable accommodation. We found fault with the Council for the delay in offering Mrs X and her family alternative accommodation. We also found fault in the way the Council communicated with Mrs X and dealt with her complaint. The Council’s fault caused injustice to Mrs X and her family. The Council has agreed to apologise and make symbolic payments. The Council has already taken action to ensure no families with children are housed in accommodation with shared facilities. The Council is also improving its complaint handling. The Council has agreed some further service improvements.
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London Borough of Hammersmith & Fulham (24 007 597)
Statement Upheld Homelessness 12-Oct-2025
Summary: We have found the Council at fault for failing to notify Miss X that it had accepted the main housing duty. This delayed Miss X’s review rights and caused her avoidable distress. The Council has agreed to apologise and pay Miss X a symbolic payment in recognition of the avoidable distress.
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London Borough of Enfield (24 013 085)
Statement Not upheld Planning applications 12-Oct-2025
Summary: Mrs D complains the Council failed to require assessments as part of the planning application process. I have not found fault by the Council; it acted in line with its policies and procedures.
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Brighton & Hove City Council (24 013 238)
Statement Upheld Special educational needs 12-Oct-2025
Summary: Dr Y complained about the Council’s handling of S’s Education, Health and Care needs assessment between January 2023 and October 2023. The Council is at fault for delays in adequately assessing its section 19 duties and failing to ensure S received all the provision set out in his plan from October 2023. This caused Dr Y avoidable uncertainty and frustration as well as loss of provision for S. The Council has agreed to apologise to Dr Y, make a payment to recognise the injustice and act to prevent recurrence.
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Birmingham City Council (24 014 635)
Statement Closed after initial enquiries Child protection 12-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of the statutory complaint procedure concerning the safeguarding of Mr X’s child. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Waltham Forest (24 016 101)
Statement Upheld Homelessness 12-Oct-2025
Summary: Miss X complained about how the Council responded to her homelessness. She said the Council failed to address the risk to her and her children and placed her in unsuitable accommodation. Miss X also complained the Council placed her in the wrong housing band. The Council was at fault for failing to deal properly with Miss X’s homelessness. It should apologise to Miss X, make a symbolic payment to her, and provide information to its staff.
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London Borough of Barking & Dagenham (24 017 051)
Statement Not upheld Licensing 12-Oct-2025
Summary: Mrs B complained that the Council failed to take action to deal with anti-social behaviour and noise nuisance from an overcrowded property next door, which she believes is unlicensed. We have not found fault with the Council’s actions.
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Royal Borough of Greenwich (24 017 232)
Statement Upheld Homelessness 12-Oct-2025
Summary: We have completed our investigation into how the Council dealt with Miss X’s homeless application. We find some fault because the Council delayed processing Miss X’s application and dealing with her complaint. But we are satisfied the Council has remedied the injustice caused by those faults.
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Surrey County Council (24 017 593)
Statement Not upheld Assessment and care plan 12-Oct-2025
Summary: Mr X complained the Council failed to provide advocacy for him as part of his care assessment and planning and failed to provide him with suitable care and support. The Council was not at fault.