Decision search
Your search has 54734 results
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Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025
Summary: We will not investigate this complaint about a parking permit scheme. This is because investigation would not achieve a different outcome.
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Cheshire East Council (23 021 149)
Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the Council carried out a safeguarding enquiry into concerns about a care home. This meant there is uncertainty of what would have happened if the enquiry had been carried out differently. The Council has agreed to apologise, pay a symbolic financial remedy and review its practice.
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Statement Upheld Safeguarding 22-Apr-2025
Summary: There was fault in the way the care home provided care to Mrs C. This has caused distress to Mrs C and her daughter. The Council has agreed to apologise, pay a financial remedy and carry out a service improvement to address the injustice.
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Bournemouth, Christchurch and Poole Council (24 006 939)
Statement Upheld Alternative provision 22-Apr-2025
Summary: We have found the Council at fault for the delay in securing alternative education provision for Miss X’s daughter when she could not attend school. This caused her to miss a half term of education. The Council has agreed to apologise and make Miss X a payment in recognition of the missed education.
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Birmingham City Council (24 019 486)
Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to prevent her neighbour from blocking a pathway with their refuse bins. This is because any injustice caused to Mrs X is not significant enough to warrant our involvement.
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London Borough of Hounslow (24 019 608)
Statement Closed after initial enquiries Noise 22-Apr-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s actions in relation to complaints about noise from a nearby restaurant. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Leeds City Council (24 019 632)
Statement Closed after initial enquiries Other 22-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to end her day centre placement at a mental health hub. This is because there is insufficient evidence of fault. In addition, the claimed fault has not caused any injustice.
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Melton Borough Council (24 019 647)
Statement Closed after initial enquiries Enforcement 22-Apr-2025
Summary: We will not investigate this complaint about a lack of planning enforcement action against a change of use for a property close to the complainant’s home. The Council has sought a retrospective planning application, and the complainants have put in objections. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Calderdale Metropolitan Borough Council (24 019 697)
Statement Upheld Private housing 22-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s investigation into issues with her privately rented property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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West Northamptonshire Council (24 019 786)
Statement Closed after initial enquiries Planning applications 22-Apr-2025
Summary: We will not investigate Mr X’s complaint about its decision to grant planning permission for a nearby property and officers missing off planning conditions from the decision notice. There is not enough evidence of fault in the Council’s planning decision‑making process to warrant us investigating. The Council’s decision notice fault does not cause significant personal injustice to Mr X justifying an investigation. We also cannot achieve the outcome he seeks.