Decision search
Your search has 54734 results
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Salford City Council (24 008 680)
Statement Upheld Disabled facilities grants 24-Apr-2025
Summary: The Council has already accepted fault for delay and poor communication in its handling of Mr X’s application for a Disabled Facilities Grant. The Council’s actions in response to Mr X’s complaint are a suitable remedy for the injustice caused. We have not, therefore, made any recommendations.
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Cheshire East Council (24 008 973)
Statement Upheld Special educational needs 24-Apr-2025
Summary: Mrs X complained the Council failed to secure the special educational provision her in daughter, W’s, Education Health and Care (EHC) Plan. The Council was at fault. To remedy their injustice, the Council will apologise to Mrs X and pay her £1400. It will arrange speech and language therapy provision for W. Lastly, the Council will review why it delayed reassessing W’s needs for her EHC Plan and issue a staff reminder.
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Coventry City Council (24 009 460)
Statement Not upheld Noise 24-Apr-2025
Summary: Mr X complained that the Council failed to respond properly about unacceptable noise from a nearby business. There is no fault by the Council.
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Nottinghamshire County Council (25 000 328)
Statement Closed after initial enquiries Highway repair and maintenance 24-Apr-2025
Summary: We will not investigate Mrs B’s complaint that the Council has refused to pay her compensation for injuries she suffered. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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Durham County Council (25 000 516)
Statement Upheld Leisure and culture 24-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.
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Transport for London (25 000 835)
Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as it is reasonable to expect the complainant to ask the court to consider her case.
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London Borough of Tower Hamlets (24 020 715)
Statement Closed after initial enquiries Other 24-Apr-2025
Summary: We will not investigate this complaint about issues involving Mrs X’s child’s attendance at a summer club. The Council’s role in these matters is limited and investigation is unlikely to lead to a finding of fault.
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Tameside Metropolitan Borough Council (24 020 718)
Statement Closed after initial enquiries Council tax 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about council tax support and liability. This is because he had the right to appeal to the Valuation Tribunal, and it is reasonable to expect him to have used it.
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Statement Closed after initial enquiries Council house sales and leaseholders 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept the complainant submitted a Right to Buy application to buy his home in October. The Council confirms it has no record of the application and we consider further investigation will not lead to a different outcome. Mr X wants the Council to honour the previous maximum discount on a new application. This is not something we can achieve.
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Wokingham Borough Council (24 020 781)
Statement Closed after initial enquiries Other 24-Apr-2025
Summary: We will not investigate this complaint about the Council fining Mr X for his child’s unauthorised school absence. This is because Mr X had a right to go to a magistrate’s court to contest the fine it would have been reasonable to use.