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Statement Upheld Special educational needs 26-May-2026
Summary: Ms X complains about the Council’s handling of her application for an Education, Health and Care Plan for her daughter Y. Ms X says the Council failed to provide education while her daughter could not attend school. Ms X says this has caused Y to miss education and distress for the whole family. We have found fault in the actions for the Council for delays in completing its assessment of Y’s needs and issuing an Education, Health and Care Plan. The Council has agreed to write to Ms X to issue an apology and pay her a symbolic payment.
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London Borough of Bexley (25 012 615)
Statement Upheld Assessment and care plan 26-May-2026
Summary: The Council was at fault for delay in assessing Mr Y’s needs and in progressing his move to supported living. It also communicated poorly with Mr X, Mr Y’s father, about the move and associated costs. The Council has already refunded Mr X for payments he made. The Council will also apologise, pay Mr X a symbolic payment and make service improvements.
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Birmingham City Council (25 012 742)
Statement Upheld Enforcement 26-May-2026
Summary: Mr X complained on behalf of Mrs Y that the Council failed to respond to concerns raised about an extension to a neighbouring property in a timely way. He said the Council also failed to take appropriate enforcement action against the neighbour for an alleged breach of planning control. We found the Council at fault for the delay responding to Mr X’s complaint. It has agreed to apologise and make symbolic payments to both Mr X and Mrs Y in recognition of the avoidable uncertainty and frustration caused.
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Cheshire West & Chester Council (25 013 150)
Statement Not upheld Trees 26-May-2026
Summary: The Council was not at fault for the way it removed a tree near Mr X’s home, for removing him from a Council office after he behaved unacceptably, or for restricting his contact due to his unacceptable behaviour.
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Lancashire County Council (25 019 761)
Statement Upheld Special educational needs 26-May-2026
Summary: We will not investigate this complaint about delays in the Council’s Education Health and Care Plan process. This is because further investigation would not lead to a different outcome.
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North Yorkshire Council (25 020 242)
Statement Closed after initial enquiries Other 26-May-2026
Summary: We will not investigate this complaint about the Council’s decision not to consider Mr X’s complaint under the children’s statutory complaints procedure. There is not enough evidence of fault to justify us investigating. For the remainder, other bodies are better placed to consider Mr X’s complaint.
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London Borough of Haringey (25 020 512)
Statement Closed after initial enquiries Other 26-May-2026
Summary: We will not investigate Mrs X’s complaint about a children services assessment’s accuracy and the Council not disclosing with whom it has been shared. These are data protection matters, and the Information Commissioner’s Office is better placed.
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Warwickshire County Council (25 020 589)
Statement Closed after initial enquiries Child protection 26-May-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding concern raised about him. This is because there is insufficient evidence of fault.
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London Borough of Southwark (25 020 612)
Statement Closed after initial enquiries Land 26-May-2026
Summary: We will not investigate this complaint about the Council causing damage to Ms X’s property because it is reasonable for Ms X to go to court.
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West Berkshire Council (25 020 617)
Statement Closed after initial enquiries Disabled children 26-May-2026
Summary: We cannot investigate Mr X’s complaint about a Council letter to him, sent for a school.