Decision search
Your search has 55558 results
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Surrey County Council (25 005 242)
Statement Upheld Assessment and care plan 09-Feb-2026
Summary: Miss X complained about the Council’s actions following her annual review. We find fault in the Council’s failure to provide copies of final assessments in a timely way, its poor communication and complaint handling, and its failure to clearly act on or explain decisions following the January 2025 review. I also found fault in the Council’s handling and recording of contingency planning in relation to Miss X’s upcoming surgery. These faults caused Miss X avoidable distress, uncertainty, and time and trouble in pursuing information and support. The Council has agreed to apologise, make a payment to Miss X, and take steps to improve its services.
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Oxfordshire County Council (25 005 279)
Statement Upheld Special educational needs 09-Feb-2026
Summary: The Council was at fault for failing to arrange suitable alternative education for Mrs X’s child, when they did not go to school. This caused Mrs X frustration and meant her child missed out on provision. To remedy their injustice, the Council will apologise and make a symbolic payment.
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Kingsland C Of E Primary School (25 005 520)
Statement Upheld School admissions 09-Feb-2026
Summary: Mrs B complained that the School considered the wrong test in deciding to refuse her application for delayed entry for her daughter, C to start school in reception in September 2026. Based on current evidence we have found fault and have asked the School to reconsider the application using the correct test.
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Leeds City Council (25 006 550)
Statement Not upheld Child protection 09-Feb-2026
Summary: The Council was not at fault for its decision to respond to Mr X’s complaint under its corporate complaints procedure, rather than the Children Act 1989 complaints procedure. And we have not investigated the substantive elements of his complaint, which are about data accuracy and are therefore better suited to the Information Commissioner’s Office.
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North Northamptonshire Council (25 007 308)
Statement Not upheld Special educational needs 09-Feb-2026
Summary: We have discontinued our investigation of this complaint. This is because it concerns matters which are either too late, or premature, for investigation.
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Brighton & Hove City Council (25 009 086)
Statement Upheld Child protection 09-Feb-2026
Summary: We have upheld Mr X’s complaint about the Council’s decision not to consider his complaint about its actions in its child protection involvement with his family. The Council has agreed to resolve the complaint by providing a proportionate remedy for the injustice caused.
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Southampton City Council (25 009 647)
Statement Upheld Special educational needs 09-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s Education, Health and Care Plan. The Council has agreed to an appropriate remedy for the injustice caused by the delay in issuing the final plan. Mr X’s appeal to a tribunal means we have no powers to consider much of his complaint. We will not look at the Council’s complaint handling in isolation.
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London Borough of Hillingdon (25 011 355)
Statement Closed after initial enquiries Allocations 09-Feb-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Warwickshire County Council (25 011 752)
Statement Closed after initial enquiries Other 09-Feb-2026
Summary: We will not investigate this complaint about the amount of funding the Council gives a school. This is because Ms X is complaining on behalf of the school and we cannot investigate complaints from public bodies.
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Central Bedfordshire Council (25 011 937)
Statement Closed after initial enquiries Special educational needs 09-Feb-2026
Summary: We will not investigate this complaint about the Council’s delay in consulting with a placement for Ms X’s child’s post-16 education. This is because there is not enough evidence of injustice to warrant investigation.