Decision search
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Cornwall Partnership NHS Foundation Trust (25 022 325a)
Statement Closed after initial enquiries Mental health services 14-Apr-2026
Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.
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NHS Cornwall and Isles of Scilly ICB (25 022 325b)
Statement Closed after initial enquiries Mental health services 14-Apr-2026
Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.
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London Borough of Havering (25 022 680)
Statement Upheld Other 14-Apr-2026
Summary: We will not investigate this complaint about children services’ actions and its complaint handling. This is because the Council has not yet completed all three stages of the statutory children’s complaint procedure, and it would be reasonable to allow it to do so. Nor will we investigate the delays in the Council’s handling of the complaint. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Havering (25 023 661)
Statement Upheld Child protection 14-Apr-2026
Summary: We have upheld Mr X’s complaint about delay at stage 2 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Havant Borough Council (25 023 870)
Statement Closed after initial enquiries Trees 14-Apr-2026
Summary: We will not investigate Mrs X’s complaint about how the Council responded to her concerns in relation to trees overhanging her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Sheffield City Council (25 028 215)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a request for information. The Information Commissioner is better placed to consider and decide the matter.
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London Borough of Newham (25 029 277)
Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about a Council tax reduction because there is a right of appeal to a valuation tribunal.
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London Borough of Haringey (25 029 674)
Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a valuation tribunal.
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London Borough of Tower Hamlets (25 029 755)
Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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Statement Closed after initial enquiries Council tax 14-Apr-2026
Summary: We will not investigate this complaint about a Council tax reduction and exemption because there is a right of appeal to a valuation tribunal.