Decision search
Your search has 54734 results
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Guildford Borough Council (24 020 755)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate this complaint about staff conduct and also about the Council’s handling of his request for his personal data. Firstly, we are unlikely to find fault in how the Council has responded to Mr X’s complaint about its staff. And, secondly, because the Information Commissioner’s office is better placed to consider access to data matters.
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Central Bedfordshire Council (24 020 889)
Statement Closed after initial enquiries School transport 28-Apr-2025
Summary: We will not investigate this complaint about the conduct of a school transport appeal provided by the Council. There is not enough evidence of fault by the Council to warrant investigation.
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City of Wolverhampton Council (24 020 897)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about an officer’s actions whilst issuing him a Fixed Penalty Notice for spitting. This is because Mr X could have raised a defence against the issuing of the notice in court if he considered there was fault in the way it was issued. We will not investigate Mr X’s complaint about the Council’s response to his subject access request because it is a data matter the Information Commissioner’s Office is best placed to consider and decide.
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Cumberland Council (24 020 970)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
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West Northamptonshire Council (24 021 275)
Statement Closed after initial enquiries Child protection 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling following a safeguarding referral about his child. The law prevents us from investigating anything that is the subject of court proceedings and could reasonably be raised in court.
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Welwyn Hatfield Borough Council (24 021 281)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about a Fixed Penalty Notice he received for an alleged fly-tipping offence. This is because there is not enough evidence of fault to justify investigating and Mr X has the choice of raising his defence in court.
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Pendle Borough Council (24 021 625)
Statement Closed after initial enquiries Building control 28-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to scrutinise a planning application before granting planning permission. And in the way it responded to his reports of breaches of building regulations. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Isle of Wight Council (24 015 174)
Statement Upheld Assessment and care plan 28-Apr-2025
Summary: Mr X complained about the way the Council dealt with Mr Y’s emergency care needs. The Council was at fault for failing to complete a mental capacity assessment and poor communication. This caused Mr Y to be without care for part of a day and Mr X distress and uncertainty. The Council will apologise, make a symbolic payment and remind staff of the need to carry out mental capacity assessments.
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Kent County Council (24 018 422)
Statement Closed after initial enquiries Charging 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his father can return home and about the outcome of his father’s financial assessment. This is because there is insufficient evidence of fault.
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London Borough of Lewisham (24 018 726)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council disposing of her father’s pots and pans in error. This is because it is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim or award compensation in the way Ms X seeks.