Decision search
Your search has 54735 results
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Cheshire West & Chester Council (24 014 877)
Statement Upheld Residential care 29-Apr-2025
Summary: Mrs X complained that the Council’s commissioned care provider did not provide good care and treatment for her husband. The Council’s safeguarding investigation showed the care home had implemented all necessary measures to manage Mr X’s health. The Council has now offered to waive the contribution as there was some poor communication by the care provider which caused distress to Mrs X.
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North Lincolnshire Council (24 016 081)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We will not investigate this complaint about how the Council has dealt with breaches of planning control. This is because we are unlikely to find fault.
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Buckinghamshire Council (24 016 232)
Statement Closed after initial enquiries School transport 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr and Mrs X’s application for post-16 transport. The injustice is not significant enough to warrant our involvement and it is unlikely an investigation would lead to a different outcome.
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Wokingham Borough Council (24 017 714)
Statement Closed after initial enquiries Special educational needs 29-Apr-2025
Summary: We cannot investigate some of Miss X’s complaint about the content of her child, Y’s, Education, Health and Care Plan because she appealed to a Tribunal. We will not investigate the remaining matters regarding delay and poor communication because the Council apologised, and the remaining injustice is not significant enough to warrant our involvement.
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Norfolk County Council (24 018 619)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate Ms X’s complaint about a social worker’s handling of her mother’s care and support. This is because the complaint is outside our jurisdiction as the matters have been party to court proceedings.
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Birmingham City Council (24 021 704)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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Norwich City Council (24 022 115)
Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to install bollards on the grass area where he used to park. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Harrow (24 022 463)
Statement Closed after initial enquiries Transport 29-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.
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London Borough of Croydon (24 022 642)
Statement Closed after initial enquiries Parking and other penalties 29-Apr-2025
Summary: We will not investigate this complaint about an appeal against a Penalty Charge Notice because the courts are better placed to consider the issue.
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Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate this complaint about the Council sharing the complainant’s personal information with a third party. This is because the matter is best dealt with by the Information Commissioner’s Office.