Decision search
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North Yorkshire Council (24 007 452)
Statement Upheld Traffic management 29-Apr-2025
Summary: Mr X complained the Council has not addressed his concerns about heavy goods vehicles regularly using the road he lives on. Mr X said this is causing damage to his property. There was some fault by the Council as it had not established whether additional signage was needed to enforce the site. To remedy the injustice caused the Council agreed to consider whether the site needed additional signage and whether it needed to pass the matter to its Trading Standards team.
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East Sussex County Council (24 009 698)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs Y complains the alternative provision offered by the Council was not suitable for her son, D, after he was permanently excluded from primary school. She also complains about delays in reviewing D’s Education Health and Care Plan. We find no fault in the alternative provision initially offered by the Council. However, there was delay in reviewing D’s plan which meant the type of interim provision was not changed as quickly as it should have been. The Council will apologise and pay £200 to Mrs Y in recognition of her delayed appeal rights and £1500 to D for his educational benefit.
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Surrey County Council (24 009 999)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate this complaint about how best to meet someone’s adult social care needs. This is because there is not enough evidence of fault in how the Council has reached its decisions. The Council has decided the care package based on proper reviews and professional assessments. Even though the complainant disagrees with the Council, the Ombudsman could not achieve a different outcome.
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Birmingham City Council (24 023 429)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area
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Birmingham City Council (25 001 182)
Statement Closed after initial enquiries Refuse and recycling 29-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect waste bins due to industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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Manchester City Council (25 001 381)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We cannot investigate Mr B’s complaint about a planning enforcement notice. This is because Mr B appealed to the Planning Inspector. The courts are in the best position to decide whether Mr B has complied with the requirements of the notice.
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Wiltshire Council (24 020 933)
Statement Upheld Planning advice 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s pre-planning application advice. The Council’s apology and refund of the pre planning advice application fee is an acceptable remedy to the complaint.
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Devon County Council (24 020 936)
Statement Closed after initial enquiries Child protection 29-Apr-2025
Summary: We will not investigate this complaint that the Council was at fault in the course of child protection action and in its response to the complainant’s subsequent complaint. The complaint is late and there are no grounds for us to investigate it now.
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Middlesbrough Borough Council (24 021 123)
Statement Closed after initial enquiries Private housing 29-Apr-2025
Summary: We will not investigate the Council’s response to Mr X’s complaint to Environmental Health about a mice infestation. This is because there is insufficient evidence of fault in the Council’s actions.
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Statement Closed after initial enquiries Allocations 29-Apr-2025
Summary: We will not investigate Ms X’s complaint about housing priority. There is not enough evidence of fault to warrant investigation.