Decision search
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London Borough of Islington (24 008 006)
Statement Upheld Allocations 16-Jul-2025
Summary: Mr X complained about the way the Council dealt with his housing register application and requests for homelessness assistance. We have found fault, causing injustice by the Council in failing to: communicate properly with Mr X; and properly consider all the medical information provided in May 2024. The Council has agreed to remedy the injustice by apologising and making a payment to Mr X to reflect the upset, frustration and uncertainty caused.
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London Borough of Merton (24 010 159)
Statement Not upheld Residential care 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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Woodlands House Care & Nursing (24 010 159a)
Statement Not upheld Care and treatment 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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London Borough of Haringey (24 010 578)
Statement Upheld Allocations 16-Jul-2025
Summary: Miss X complained about the Council’s handling of her housing needs. We found the Council had failed to keep the suitability of Miss X’s temporary accommodation under review. We also found avoidable delay by the Council in both the review of Miss X’s housing register priority banding and its complaint handling. These faults caused Miss X significant distress and put her to avoidable time and trouble. The Council agreed to apologise to Miss X and make a symbolic payment in recognition of the injustice caused by its faults.
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Westmorland and Furness Council (24 022 530)
Statement Closed after initial enquiries Council tax 16-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s council tax account. This is because it is unlikely an investigation would add to the Council’s response. The complainant also has the right to appeal to the valuation tribunal.
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Salyx Care Limited (24 023 407)
Statement Closed after initial enquiries Domiciliary care 16-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Care Provider’s respite home care for her mother Mrs Y. There is insufficient significant injustice to Ms Y or her family caused by the matters complained of to warrant us investigating.
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Statement Closed after initial enquiries Safeguarding 16-Jul-2025
Summary: We will not investigate Ms X’s complaints about the Council’s decision to reduce her care package, its failure to act on safeguarding referrals and that she was left without care for a period of time. There is not enough evidence of fault to justify an investigation.
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London Borough of Richmond upon Thames (25 000 062)
Statement Closed after initial enquiries Other 16-Jul-2025
Summary: We will not investigate Mr X’s complaint about dog fouling issues on a local road. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Plymouth City Council (25 000 105)
Statement Closed after initial enquiries Charging 16-Jul-2025
Summary: We will not investigate this complaint about the care and support provided to Mrs B’s late mother by two different residential care providers commissioned by the Council. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Mrs B wants.
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Nottinghamshire County Council (25 000 357)
Statement Closed after initial enquiries Special educational needs 16-Jul-2025
Summary: We will not investigate this complaint about Education, Health and Care planning for a child. Mr X has appealed to the Tribunal about the content of the Plan so we cannot investigate this. We will not investigate the Council’s response to his request for a re-assessment of the child’s needs. The Council has upheld his complaint, provided a suitable remedy and acted to improve its service. It is unlikely an investigation would lead to a different outcome.