Decision search
Your search has 54735 results
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Canterbury City Council (24 018 840)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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London Borough of Southwark (24 019 060)
Statement Upheld Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. Ms X had the right to ask for a review of its decision in November 2023 and it was reasonable for her to exercise that right. There is insufficient evidence of fault in the Council’s decision-making in January 2025 to justify further investigation and it has already made an appropriate offer to remedy any injustice caused by the delay in making that decision.
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London Borough of Waltham Forest (24 020 414)
Statement Closed after initial enquiries Council house sales and leaseholders 30-Apr-2025
Summary: We will not investigate this complaint about the application date used by the Council when determining the complainant’s Right to Buy application. There is insufficient evidence of administrative fault by the Council, and it is reasonable to expect the complainant to use the alternative court remedy available to him.
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Cumberland Council (24 020 615)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s use of contact restrictions in line with its unreasonable customer policy. There is not enough evidence of fault by the Council to warrant investigation, and it has not caused the complainant significant injustice.
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Bristol City Council (24 020 923)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council not collecting his cardboard waste and its delay responding to his complaint. The matters complained of do not cause sufficient significant personal injustice to Mr X to warrant us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Leicester City Council (24 021 028)
Statement Closed after initial enquiries Disabled facilities grants 30-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because there is not enough evidence of fault.
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Birmingham City Council (24 021 346)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision she did not meet the criteria for medical priority on its housing register. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (24 019 390)
Statement Closed after initial enquiries Homelessness 30-Apr-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision that the complainant was non-priority homeless in 2023. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Buckinghamshire Council (24 019 497)
Statement Closed after initial enquiries Antisocial behaviour 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his reports of anti-social behaviour (ASB) involving his neighbour. That is because there is insufficient evidence of fault, or they concern matters we either cannot investigate or will not investigate because there is another body better placed to do so
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London Borough of Haringey (24 019 569)
Statement Closed after initial enquiries Assessment and care plan 30-Apr-2025
Summary: We will not investigate this complaint about poor communication and delay during an adult social care needs assessment. The Council has apologised to Ms X and acted to improve its service. An investigation by us would not lead to a different outcome.