Decision search
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Manchester City Council (24 002 841)
Statement Closed after initial enquiries Residential care 30-Apr-2025
Summary: We will not investigate Mrs X’s complaint about care provided to her late father. There is no worthwhile outcome achievable through investigation. Further the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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London Borough of Lambeth (24 003 541)
Statement Upheld Homelessness 30-Apr-2025
Summary: We have found the Council at fault for how it handled Miss X’s homelessness case and her request to be referred to another council. This caused Miss X avoidable distress and uncertainty and left her and her child in unsuitable accommodation. The Council has agreed to remedy Miss X’s injustice with an apology, symbolic payment and a backdated position on a transfer waiting list.
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London Borough of Hackney (24 006 509)
Statement Upheld Homelessness 30-Apr-2025
Summary: Ms X complained about the Council’s handling of her homeless application. She also complained the Council wrongly asked her to submit a new housing register application and it did not help her get her bidding details. We find the Council was at fault for the way it handled Ms X’s homeless application. It was also at fault for failing to help Ms X get her bidding details and for its communication with her on why she had to submit a new housing register application. These faults caused her frustration. The Council has agreed to our recommendations to apologise to Ms X and implement a service improvement.
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London Borough of Enfield (24 006 620)
Statement Upheld Homelessness 30-Apr-2025
Summary: Miss X complained the Council failed to deal with her complaint about the suitability of temporary accommodation including failing to advise her of her right to submit a suitability review request. She also complained the Council failed to protect her belongings and says this all caused distress. There was fault in the Council’s failure to advise Miss X of her review rights. It should now offer a suitability review and make a payment for the distress.
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Walsall Metropolitan Borough Council (24 006 858)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Mr X complained about the Council’s failure to complete his child’s (Y) Education, Health and Care Plan annual review. He also complained the Council did not provide Y with suitable education and with the provisions contained in his Plan after he was excluded from his school and its poor communication with Mr X. There were various faults by the Council which caused injustice to Y and Mr X. The Council will take action to remedy the injustice caused.
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Reading Borough Council (24 017 108)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Mr X’s complaint that the Council forged a document because there is not enough evidence of fault, and Mr X’s complaint about bailiffs visits is premature. Mr X’s complaint about a bus pass has already been remedied and further investigation is unlikely to provide a different outcome. We cannot investigate Mr X’s complaint about housing benefit payments as he took this matter to court.
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Tonbridge and Malling Borough Council (24 017 545)
Statement Closed after initial enquiries Council tax support 30-Apr-2025
Summary: We will not investigate this complaint about Council charges for council tax, or the amount of council tax reduction the complainant receives. This is because these matters carry a right of appeal to the Valuation Tribunal which the complainant could reasonably exercise. There is insufficient evidence of fault by the Council with respect to its consideration of any additional support it could provide the complainant to address her concerns.
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Eastleigh Borough Council (24 018 017)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the qualification criteria for the Council’s housing scheme because we are unlikely to find fault.
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Nuneaton & Bedworth Borough Council (24 018 799)
Statement Closed after initial enquiries Noise 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s investigation into reported noise coming from a nearby premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.
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Stoke-on-Trent City Council (24 018 804)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is the subject of court proceedings and could reasonably be raised in court.