Decision search
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Stratford-on-Avon District Council (24 022 610)
Statement Closed after initial enquiries Planning applications 26-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to include conditions prohibiting a rising gate or private road sign when it granted planning permission for new houses in 2020. This complaint is late and we have not seen any reasons to exercise discretion in this matter.
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London Borough of Bromley (24 017 314)
Statement Closed after initial enquiries Homelessness 25-May-2025
Summary: We will not investigate this complaint about the suitability of accommodation provided by the Council under its homelessness duty. It was reasonable for Miss X to use the review/appeal procedure and she could have challenged the review by appealing to the courts.
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London Borough of Tower Hamlets (24 021 541)
Statement Closed after initial enquiries Allocations 24-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Allocations 23-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Lancashire County Council (24 022 006)
Statement Closed after initial enquiries Special educational needs 23-May-2025
Summary: We cannot investigate this complaint that the Council has failed to ensure that the complainant’s son has had access to appropriate educational provision and unlawfully declined to carry out an Education Health and Care Needs Assessment for him. The complaint concerns matters which were the responsibility of a school, or about which Miss X used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Wakefield City Council (24 022 360)
Statement Closed after initial enquiries Other 23-May-2025
Summary: We will not investigate this complaint about the Council’s provision of free school meals for children educated otherwise than at school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Newcastle upon Tyne City Council (24 011 008)
Statement Upheld Other 22-May-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.
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Hampshire County Council (24 013 435)
Statement Upheld Special educational needs 22-May-2025
Summary: Mrs M complained the Council failed to secure the provision set out in her daughter’s education, health and care plan. The Council was at fault, and it has agreed to offer a financial remedy and formally apologise for this.
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London Borough of Haringey (24 002 112)
Statement Upheld Homelessness 22-May-2025
Summary: Miss B complained that the Council failed to provide suitable accommodation when she was homeless. We find that the Council failed to provide suitable interim accommodation for Miss B, and then failed to properly assess whether the temporary accommodation it subsequently provided was suitable. It also failed to properly respond to Miss B’s emails. The Council’s failings caused Miss B significant distress. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
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Statement Upheld Special educational needs 22-May-2025
Summary: Ms X complained the Council delayed in completing an Education, Health and Care (EHC) needs assessment for her child, Y, failed to provide an appropriate education for Y between January 2023 and October 2024 and delayed in responding to her complaint. The Council was at fault for delay in completing an EHC needs assessment, failing to consider if it should provide alternative provision for Y and for poor complaint handling. The Council will apologise for the avoidable frustration, delay and uncertainty this caused Ms X and pay her a symbolic amount of £1,100 to recognise the same.