Decision search
Your search has 54735 results
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London Borough of Barking & Dagenham (24 022 743)
Statement Closed after initial enquiries Child protection 08-May-2025
Summary: We will not investigate Mr X’s complaint about court reports the Council has produced about his children. The law prevents us from investigating anything that is the subject of court proceedings.
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London Borough of Redbridge (24 022 755)
Statement Closed after initial enquiries Other 08-May-2025
Summary: We will not investigate Mr X’s complaint that the Council recorded and shared inaccurate information in a report to the courts and failed to respond to the Information Commissioner’s request for information. The law prevents us from investigating what happens in court, including the preparation and contents of court ordered reports. The Information Commissioner is better placed to deal with how the Council responds to its requests for information.
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South Kesteven District Council (25 000 842)
Statement Closed after initial enquiries Other 08-May-2025
Summary: We will not investigate this complaint about compensation for unlawfully processed data as this is a matter for the courts.
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Derbyshire County Council (25 001 190)
Statement Closed after initial enquiries Highway repair and maintenance 08-May-2025
Summary: We will not investigate this complaint about a claim for damage and personal injury as ultimately this is a matter for the courts.
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Gloucestershire County Council (24 015 507)
Statement Closed after initial enquiries Residential care 07-May-2025
Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.
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Kent County Council (23 020 623)
Statement Upheld Assessment and care plan 07-May-2025
Summary: Mrs Z, on behalf of Mrs X, complained the Council delaying completing a care needs assessment, delayed completing a financial assessment and failed to effectively communicate. The Council accepts fault and has proposed a remedy which includes correctly applying a disregard and making a symbolic payment for the frustration and distress caused. This is a suitable remedy and so we will discontinue the investigation.
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Lincolnshire County Council (24 004 639)
Statement Not upheld School transport 07-May-2025
Summary: Miss X complains the Council have failed to use a collaborative approach to agree safe school transport terms for her son Y, as detailed in Section F of his Education, Health and Care Plan. She says the Council failed to complete the school transport travel plan properly. We do not find fault with the Council.
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Kent County Council (24 004 981)
Statement Upheld Special educational needs 07-May-2025
Summary: Ms X complained there were failings in the way the Council dealt with her son Y’s Education, Health and Care Plan and provided him with support. Based on current evidence we found fault by the Council as it failed to carry out annual reviews of Y’s Education Health and Care Plan and responded to Ms X’s complaints about the matter in a timely way causing uncertainty and distress. We have recommended a suitable remedy for the injustice caused so have completed our investigation.
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Hampshire County Council (24 005 411)
Statement Upheld Special educational needs 07-May-2025
Summary: Miss X complained the Council delayed issuing an education, health and care plan for her child, failed to provide sufficient alternative education, gave her misinformation about a placement, and communicated poorly with her. Miss X said this caused distress, meant she had to leave her job, and her child missed out on education. We find the Council at fault and this caused injustice. The Council will apologise and make a further payment to remedy the injustice.
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Minchinhampton Doctors Surgery (24 015 507a)
Statement Closed after initial enquiries General practice 07-May-2025
Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.