Decision search
Your search has 54735 results
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London Borough of Havering (24 020 828)
Statement Closed after initial enquiries Allocations 08-May-2025
Summary: We will not investigate Miss X’s complaint about the banding priority the Council has given her housing application. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any more outcomes.
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Colchester City Council (24 020 833)
Statement Closed after initial enquiries Leisure and culture 08-May-2025
Summary: We will not investigate Mr X’s complaint that the Council has failed to protect a public open space. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.
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Wyre Borough Council (24 020 913)
Statement Closed after initial enquiries Enforcement 08-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a breach of planning control. There is insufficient evidence of fault in the Council’s actions.
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London Borough of Barnet (24 020 915)
Statement Closed after initial enquiries Private housing 08-May-2025
Summary: We will not investigate Mrs X’s complaint alleging the Council failed to investigate her complaints about landlord misconduct and tenancy violations. This is because the complaint is late and there are no good reasons for why she could not have complained to us in time.
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West Northamptonshire Council (24 008 740)
Statement Upheld Special educational needs 08-May-2025
Summary: Miss E complained the Council failed to provide a suitable education to her daughter for two years. The school did not follow her Education, Health and Care Plan. It delayed finalising a review of the Plan, was poor in its communications and did not provide any alternative education for times her daughter was not able to attend school. We uphold the complaint because of delay, poor communications and some lack of alternative provision. These faults have caused Miss E and her daughter distress and uncertainty. The Council has agreed to my recommended remedies.
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London Borough of Lewisham (24 008 982)
Statement Upheld Special educational needs 08-May-2025
Summary: Miss C complained that, after her son’s laptop broke, the Council refused to fund another one, despite the fact he did not have any other way to receive his online tutoring. The Council did not respond to her contacts and delayed arranging a school placement. We uphold the complaint, due to the Council not responding to Miss C’s contacts and delaying its consultation with schools. Miss C and her son experienced avoidable distress and her son missed education. The Council has agreed to our recommendations to remedy this injustice and to carry out a review.
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Surrey County Council (24 009 517)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms X complained the Council delayed issuing the amended Education, Health and Care Plan following a tribunal decision in May 2023. The amended plan was provided 31 weeks late and the required provision was not put in place until May 2024 and then not all of it. This resulted in Ms X’s son missing out on suitable education and caused distress to them both. A financial remedy for the distress and lost education provision is agreed.
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Reading Borough Council (24 009 593)
Statement Upheld Special educational needs 08-May-2025
Summary: Mr K complained that the Council failed to ensure it had suitable childcare provision available for his son (X) which met his needs. He also said it caused delays in the Education, Health and Care needs assessment process. We found the Council at fault for causing delays in the needs assessment process and it caused a service failure due to the lack of available childcare provision for children with disabilities. The Council will apologise and make payment to Mr K to acknowledge the injustice he and X experienced as a result.
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Statement Upheld Special educational needs 08-May-2025
Summary: We have found fault with the Council for failing to consider its duties under Section 19 of the Education Act. It did not arrange alternative provision for Miss X’s son when he was unable to attend school. He missed out on nearly a year of education and special educational need provision. The Council agreed to remedy this injustice.
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East Riding of Yorkshire Council (24 011 493)
Statement Upheld Special educational needs 08-May-2025
Summary: Mrs D complained on behalf of her daughter that, due to a lack of home to school transport, the Council failed to secure the special educational needs provision set out in her education, health and care plan. The Council has accepted fault. It has agreed to make payments to Miss B and Mrs D to remedy the injustice caused.