Decision search
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Royal Borough of Kingston upon Thames (25 008 063)
Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Oct-2025
Summary: We will not investigate this complaint about a housing benefit overpayment and the Council’s advice regarding claiming council tax support. This is because there is insufficient injustice regarding the overpayment. The council tax support complaint is late and there are no good reasons for this.
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Lancashire Fire & Rescue Service (25 010 728)
Statement Closed after initial enquiries Other 14-Oct-2025
Summary: We will not investigate this complaint about the Authority’s handling of a complaint relating to one of its employees. This is because the law does not allow us to investigate employment matters. And because we cannot consider the substantive issues, there is no worthwhile outcome achievable by us investigating the Authority’s response.
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Stevenage Borough Council (25 010 999)
Statement Closed after initial enquiries Other 14-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s disclosure of his personal details on its website. This is because the complaint concerns a data breach and is a matter best placed for the Information Commissioner’s office to consider.
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Statement Closed after initial enquiries Councillor conduct and standards 14-Oct-2025
Summary: We will not investigate how the Council dealt with a councillor conduct complaint as the complainant is not caused a level of personal injustice that would justify our further involvement.
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London Borough of Merton (25 013 488)
Statement Closed after initial enquiries Parking and other penalties 14-Oct-2025
Summary: We will not investigate this complaint that the Council is issuing parking penalty charge notices unfairly as any motorist impacted by this has the right to appeal to an independent tribunal.
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Stafford Borough Council (25 014 567)
Statement Closed after initial enquiries Enforcement 14-Oct-2025
Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints from public bodies such as parish councils.
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Bracknell Forest Council (24 018 901)
Statement Not upheld Allocations 14-Oct-2025
Summary: Mr X complained the Council’s housing allocations policy discriminated against him as a disabled person. We did not find the Council to be at fault. Government guidance allowed councils to include preference criteria that may favour certain groups over others.
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Slough Borough Council (24 009 992)
Statement Upheld Special educational needs 13-Oct-2025
Summary: Mrs X complained the Council failed to provide her son with a full-time education and the provision in his Education, Health and Care Plan. She also says the Council’s communication about Education, Otherwise Than At School provision for her son was poor. We find the Council was at fault for how it handled Mrs X’s son’s education and its failure to provide him with the provision in his Education, Health and Care Plan. It was also at fault for its communication with Mrs X. These faults caused distress and upset. Mrs X’s son missed education and provision. The Council has agreed to apologise to Mrs X, make financial payments and provide training to its staff.
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London Borough of Lambeth (24 010 904)
Statement Upheld Safeguarding 13-Oct-2025
Summary: Miss X complains on behalf of Mrs Y that the Council did not deal properly with a safeguarding investigation. The Council didn’t properly communicate with Miss X about what was being investigated. Miss X suffered uncertainty and avoidable distress. The Council should apologise to Miss X and pay Miss X £200.
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Aria Healthcare Group LTD (24 016 922)
Statement Closed after initial enquiries Charging 13-Oct-2025
Summary: Ms X complained the Care Provider failed to deduct funded nursing care payments from the cost of her relative Ms Y’s care since 2019. The complaint is late as it was not made to us within 12 months of Ms X or Ms Y becoming aware of the issue. And there is no good reason for the lateness. So we ended the investigation.