Decision search
Your search has 55415 results
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South Downs National Park Authority (24 020 444)
Statement Upheld Planning applications 23-Jan-2026
Summary: Mrs X complained about the Authority’s failure to take prompt enforcement action about a change of use at her neighbour’s property, when her own similar development was treated differently. Based on current evidence, we found the Authority be at fault because it took too long to take any initial action. This caused Mrs X avoidable frustration. To remedy this injustice, the Authority has agreed to apologise and take action to improve its customer service. We did not find fault with the Authority’s response to the neighbouring development or find evidence of inconsistent decision making.
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Bracknell Forest Council (25 012 991)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jan-2026
Summary: We will not investigate Mr X’s complaint about Council actions causing flooding. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.
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Buckinghamshire Council (25 013 165)
Statement Upheld Special educational needs 23-Jan-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Buckinghamshire Council (25 013 317)
Statement Closed after initial enquiries Enforcement 23-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Chelmsford City Council (25 014 022)
Statement Closed after initial enquiries Council tax 23-Jan-2026
Summary: We will not investigate this complaint about the Council’s communication regarding a second home council tax premium. This is because the injustice is not significant enough to justify our involvement. There is not enough evidence of fault in other matters to warrant investigation.
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Transport for London (25 014 799)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2026
Summary: We will not investigate this complaint about Transport for London charging Mr X for driving in the ultra-low emission zone and issuing him penalty charge notices when he did drove in the zone without paying the charge. This is because the authority has cancelled the penalty charge notices and refunded the ultra-low emission zone charges and this provides a suitable remedy for Mr X.
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Tendring District Council (25 015 562)
Statement Closed after initial enquiries Enforcement 23-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control and a statutory nuisance. This is because we are unlikely to find fault.
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Statement Closed after initial enquiries Council tax 23-Jan-2026
Summary: We will not investigate Ms X’s complaint about the council tax banding of her property. This is because she can appeal to the Valuation Tribunal and it is reasonable to expect her to do so.
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North Yorkshire Council (25 011 075)
Statement Closed after initial enquiries Other 23-Jan-2026
Summary: We will not investigate Ms X’s complaint that North Yorkshire Council and NHS Humber and North Yorkshire ICB failed to provide her with aftercare following her detention under the Mental Health Act in 2014. This is because a significant amount of time has passed since the events Ms X is complaining about occurred and it would have been reasonable for her to complain to us sooner. We will not investigate her complaint about the actions of an Approved Mental Health Practitioner as there is insufficient evidence of fault.
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NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 011 075a)
Statement Closed after initial enquiries Mental health services 23-Jan-2026
Summary: We will not investigate Ms X’s complaint that North Yorkshire Council and NHS Humber and North Yorkshire ICB failed to provide her with aftercare following her detention under the Mental Health Act in 2014. This is because a significant amount of time has passed since the events Ms X is complaining about occurred and it would have been reasonable for her to complain to us sooner. We will not investigate her complaint about the actions of an Approved Mental Health Practitioner as there is insufficient evidence of fault.