Decision search
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London Borough of Ealing (24 013 702)
Statement Upheld Private housing 02-Sep-2025
Summary: Mr X complained about the Council’s handling of property disrepair at his mother’s (Mrs Y) private accommodation. We found the Council was at fault in delaying inspecting the accommodation and issuing the outcome of that inspection. It was also at fault in attempting to arrange a re-inspection later in 2024. It was not at fault in declining to commence formal legal action against the landlord. The Council’s faults caused Mrs Y injustice in the form of uncertainty for which we are recommending a remedy.
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London Borough of Southwark (24 014 982)
Statement Upheld Homelessness 02-Sep-2025
Summary: Miss X complained about how the Council handled her homelessness and about the suitability of the accommodation it provided. Miss X also complained about how the Council handled her housing allocation. The Council was at fault. It failed to handle her homelessness properly. It used incorrect terminology in its communication causing confusion and uncertainty. It delayed accepting the main housing duty resulting in a delay in Miss X having a right of review. The Council should apologise to Miss X, make a symbolic payment to her and provide an update about ongoing service improvements.
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Oldham Metropolitan Borough Council (24 020 410)
Statement Closed after initial enquiries Other 02-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council used an unfair selection process when choosing an organisation to run a community centre. That is because Mr X has not been caused an injustice by the Council’s actions.
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Milton Keynes Council (24 021 241)
Statement Closed after initial enquiries Special educational needs 02-Sep-2025
Summary: We will not investigate Mrs X’s complaint that her son, B, is not receiving the special educational provision in his education, health and care (EHC) plan because there is not enough evidence of fault to justify investigating.
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Norfolk County Council (24 022 075)
Statement Closed after initial enquiries Land 02-Sep-2025
Summary: We will not investigate this complaint about the sale of council land. This is because we do not consider Mrs X has suffered enough personal injustice to warrant our involvement.
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Manchester City Council (24 022 309)
Statement Upheld Refuse and recycling 02-Sep-2025
Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.
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Buckinghamshire Council (24 023 311)
Statement Upheld Special educational needs 02-Sep-2025
Summary: We will not investigate this complaint about delays in completing an Educational Health and Care Assessment. The Council have agreed to resolve the complaint by offering a suitable remedy.
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London Borough of Haringey (25 000 049)
Statement Upheld Fostering 02-Sep-2025
Summary: Ms X complained the Council failed to carry out the recommendations set out by the statutory complaints process. We find the Council at fault for failing to complete the recommendations in the panel review, causing uncertainty and frustration for Ms X. The Council should apologise, reconsider the remedy findings from the statutory complaints panel and make a further award to Ms X for the injustice caused.
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London Borough of Waltham Forest (25 000 958)
Statement Closed after initial enquiries Commercial and contracts 02-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council owes his business money. That is because the Courts are best placed to deal with contractual matters.
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Preston City Council (25 001 649)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: The Council has apologised for poor communications in relation to Mr X’s homelessness application and that is sufficient to remedy the frustration caused. There is insufficient evidence of fault in the way the Council decided to remove Mr X’s band C priority on its housing register to justify further investigation.