Decision search
Your search has 54735 results
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Exeter City Council (25 000 903)
Statement Closed after initial enquiries Other 11-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to submit his questions to a Council meeting. There is no significant injustice, and we cannot achieve the outcome he is looking for.
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Surrey County Council (25 002 139)
Statement Closed after initial enquiries Highway repair and maintenance 11-May-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged due to the Council’s failure to repair a dangerous pothole. This is because it is reasonable for Mrs B to take the Council to court.
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Barchester Healthcare Homes Limited (24 020 592)
Statement Upheld Residential care 11-May-2025
Summary: We will not investigate this complaint about adult social care during a short respite break at a care home. The Care Provider accepted some fault, apologised, offered £200, and gave staff training to improve future service. We are satisfied with its actions in response to the complaint, and it is unlikely we would achieve anything further.
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London Borough of Southwark (24 021 375)
Statement Closed after initial enquiries Looked after children 09-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to regard the complainant as a kinship carer and her granddaughter as a looked-after child. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Walsall Metropolitan Borough Council (24 021 403)
Statement Closed after initial enquiries Special educational needs 09-May-2025
Summary: We cannot investigate this complaint about the Council’s decision not to issue an Education Health and Care Plan. The complainant used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability). This places the matter outside the Ombudsman’s jurisdiction.
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Reading Borough Council (24 021 441)
Statement Closed after initial enquiries Special educational needs 09-May-2025
Summary: We cannot investigate this complaint that the Council was at fault in specifying that the complainant’s son had a social, emotional and mental health need in his draft amended Education Health and Care plan. This is because the complaint concerns a matter which could have been considered in the course of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability), and this places it outside the Ombudsman’s jurisdiction.
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Wealden District Council (23 019 149)
Statement Closed after initial enquiries Noise 08-May-2025
Summary: Ms X complains the Council has delayed action to address a statutory nuisance. We will not investigate because there is not enough evidence of fault.
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Wokingham Borough Council (24 003 179)
Statement Upheld Special educational needs 08-May-2025
Summary: Ms A complained to the Council that it was not dealing with her child’s special educational needs appropriately. She brought the matter to the ombudsman because the Council did not respond to her complaint. We found the Council is at fault. The Council has agreed to make payments in recognition of the injustice caused and carry out service improvements to avoid a repeat of what has happened.
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Statement Upheld Special educational needs 08-May-2025
Summary: Ms C complained the Council has failed to provide alternative provision for her son, who we will refer to as D, and secure the provision set out in his Education, Health and Care (EHC) Plan. There was fault by the Council. It did not arrange alternative provision for D when it was aware he was not receiving regular full-time education, and it did not regularly review this. The Council was also at fault for not ensuring the provision outlined in D's EHC Plan was in place, and for delays in responding to Ms C’s complaints. Because of the fault, Ms C suffered frustration and financial loss, and the delays in the complaint procedure meant she continued to chase the Council for updates. D suffered a loss of education and provision. The Council has agreed to apologise to Ms C and D, make symbolic payments, consider reimbursement of the costs of the provisions put in place by Ms C, and issue staff briefings.
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London Borough of Newham (24 005 505)
Statement Upheld Antisocial behaviour 08-May-2025
Summary: Mr X complained about the Council’s response to his reports of Anti-Social Behaviour. Mr X said this caused him anxiety and distress. There was fault in the way the Council delayed its investigation, communication and complaint handling was poor. This frustrated Mr X and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, reconsider Mr X’s Anti-Social Behaviour reports and provide training to its staff.