Decision search
Your search has 55054 results
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East Sussex County Council (25 000 283)
Statement Closed after initial enquiries Transport 03-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse a Blue Badge because there is not enough evidence of fault.
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London Borough of Barking & Dagenham (25 000 653)
Statement Closed after initial enquiries Special educational needs 03-Jun-2025
Summary: We cannot investigate Mrs Y’s complaint about the Council’s failure to name a school on her child’s Education, Health and Care Plan. This is because she has used her right of appeal to a tribunal about the same matter.
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Kent County Council (25 000 896)
Statement Closed after initial enquiries Child protection 03-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s children’s services involvement with her child between 2021 and 2023. This is because the complaint is late.
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Kent County Council (25 000 941)
Statement Closed after initial enquiries Child protection 03-Jun-2025
Summary: We cannot investigate most of Mr X’s complaint about the Council’s social care report for court or the involvement of its children’s services. The matter complained about was considered by the courts, and the law says we cannot investigate. We will not investigate the remainder of the complaint because Mr X can take the matter to Social Work England.
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Transport for London (25 001 118)
Statement Closed after initial enquiries Parking and other penalties 03-Jun-2025
Summary: We will not investigate this complaint about Transport for London’s issue and pursuit of payment for penalty charge notices issued for contraventions of its ‘low emission zone’ scheme. This is because Mr X had a right of appeal against any penalty charge notices which it would have been reasonable for him to use. He has also started court action against Transport for London in relation to the issue.
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London Borough of Hackney (24 002 630)
Statement Upheld Homelessness 03-Jun-2025
Summary: Miss X complained the Council failed to provide her with suitable temporary accommodation. She said this impacted her mental health. The Council was at fault. Miss X and her family lived in unsuitable accommodation for nine months. The Council has agreed to apologise and make a financial payment.
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Stockport Metropolitan Borough Council (24 006 570)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Mrs X complained the Council delayed completing an Education, Health and Care (EHC) needs assessment and failed to issue an EHC Plan for her child, Y, within statutory timescales. Mrs X also complained the Council delayed processing Y’s personal budget and did not pay the full amount. Mrs X said these faults caused avoidable distress and uncertainty. She said it also led to Y missing special educational provision. We have found the Council at fault for its delay in processing and paying Y‘s personal budget. The Council has agreed to provide a written apology and pay a symbolic financial remedy to recognise Y’s missed special educational provision. We will not investigate Ms X’s complaint about delays in the EHC needs assessment. We explain why in this statement.
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Manchester City Council (24 010 186)
Statement Not upheld Other 02-Jun-2025
Summary: Mr X complained the Council inadequately responded to his reports of Japanese knotweed, and it communicated poorly. Mr X said his home is at risk and he feels ignored. He said it caused unnecessary distress, anxiety and mistrust in the Council. We do not find fault.
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North Tyneside Metropolitan Borough Council (24 010 791)
Statement Upheld Other 02-Jun-2025
Summary: Miss X complained about the way the Council handled constructing a development near her home, about its communications and complaint responses. Miss X said it caused stress which has affected her mental and physical health. Largely we do not find the Council at fault. However, we find some fault which caused injustice. We are satisfied the Council has already taken appropriate action to remedy the injustice and improve its service.
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Statement Not upheld School transport 02-Jun-2025
Summary: Mrs C complained the Council wrongly refused to provide free school transport for her son to her preferred school which was listed in his Education, Health and Care plan. We found no fault by the Council. It reached decisions about the school placement and free school transport in line with statutory guidance and its policy.