Decision search
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Lincolnshire County Council (25 012 255)
Statement Closed after initial enquiries Child protection 25-Jan-2026
Summary: We will not investigate this complaint about the Council’s response to safeguarding concerns the complainant raised about her daughter. The child’s care has been the subject of court action and the issues raised in the complaint are closely related to matters which could have been raised in court.
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North East Lincolnshire Council (25 013 647)
Statement Closed after initial enquiries Child protection 25-Jan-2026
Summary: We will not investigate this complaint about child protection action relating to the complainant’s children. Investigation would not lead to a different outcome and is not therefore warranted.
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Stockport Metropolitan Borough Council (24 021 937)
Statement Upheld Special educational needs 23-Jan-2026
Summary: Miss X complained about the Council’s delays with an Education, Health and Care needs assessment. She also said her child had a lack of education when they struggled to attend school. We found fault with the Council’s delays and for not being able to evidence proper consideration or make timely decisions about alternative provision. This caused significant frustration, uncertainty, and missed education. The Council has agreed to apologise and pay a symbolic payment to remedy the injustice.
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Nottingham City Council (25 001 569)
Statement Upheld Antisocial behaviour 23-Jan-2026
Summary: Mr X complained the Council failed to take action to clear rubbish in his neighbour’s garden. We find the Council at fault for misleading Mr X by telling him to complete a pest control referral and for failing to acknowledge his complaint about service failure. The Council has agreed to apologise to Mr X, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Calderdale Metropolitan Borough Council (25 002 239)
Statement Upheld Alternative provision 23-Jan-2026
Summary: Ms X complained the Council failed to provide her son with alternative provision when he stopped attending school in March 2024. She also says the Council delayed providing her son with an education after it issued his Education, Health and Care Plan in October 2024 and its complaints handling was inadequate. We find the Council was at fault for failing to arrange a suitable full-time education for Ms X’s son and for failing to record its decision making. This meant Ms X’s son received limited education. It also caused Ms X distress and upset, and it had a financial impact. The Council has agreed to apologise to Ms X and her son, make a financial payment and implement a service improvement.
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Nottingham City Council (25 003 780)
Statement Upheld Assessment and care plan 23-Jan-2026
Summary: We have found the Council at fault for incorrectly telling Miss X that the respite time she received for her daughter, Miss Y was significant reducing. This caused the family avoidable distress and uncertainty. The Council has agreed to remedy this injustice.
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Brighton & Hove City Council (25 004 438)
Statement Upheld Special educational needs 23-Jan-2026
Summary: Ms X complained the Council failed to provide alternative provision when her child, Y, was unable to attend school. We find the Council at fault for failing to consider whether Y required alternative provision. This caused distress and frustration for Y and Ms X, and meant Y missed education. The Council has agreed to apologise, make a symbolic payment and make service improvements to remedy the injustice caused.
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London Borough of Southwark (25 008 694)
Statement Upheld Allocations 23-Jan-2026
Summary: Ms X complained that the Council failed to consider her circumstances when assessing her housing application, and did not action her request for a review within a reasonable time. We have found the Council was at fault. The Council delayed its review of her housing application by seven months. The Council has agreed to take steps to remedy her injustice.
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London Borough of Hackney (25 010 110)
Statement Upheld Allocations 23-Jan-2026
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. There is insufficient evidence of fault in how the Council made its decision to refuse Mr X’s application. The Council provided a proportionate remedy for the delay in considering Mr X’s review request.
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Worcestershire County Council (24 009 742)
Statement Upheld Councillor conduct and standards 23-Jan-2026
Summary: Mrs X complained about the Council’s failure to deal with her complaint about a councillor’s breach of its code of conduct. We found the Council had avoidably delayed dealing with the complaint and put Mrs X to avoidable time and trouble seeking a response which had caused her distress. The Council had since responded to the complaint and apologised for its delay. It also agreed our recommendation to make Mrs X a symbolic payment to properly address the remaining injustice caused by its faults. The Council also agreed to complete its review of its procedure for handling complaints about councillors and to update its website to improve peoples’ access to complaint information.