Decision search
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Statement Closed after initial enquiries Special educational needs 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s consideration of Miss X’s direct payment request. The Council upheld her complaint and provided a suitable remedy. We cannot achieve the additional remedies Miss X is seeking. Therefore, it is unlikely our investigation would lead to a different outcome.
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Hertfordshire County Council (25 010 111)
Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by an overhanging tree branch. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Salford City Council (25 010 399)
Statement Closed after initial enquiries Parking and other penalties 03-Sep-2025
Summary: We cannot investigate this complaint about a penalty charge notice as Mr X appealed to the Traffic Penalty Tribunal and this means this issue is no longer within our legal remit.
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London Borough of Brent (25 011 061)
Statement Closed after initial enquiries Highway repair and maintenance 03-Sep-2025
Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain the road outside his home and this is causing damage to his property. This is because it is reasonable for Mr B to put in a claim to the Council’s insurers, and if needed, take the Council to court.
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Devon County Council (25 011 293)
Statement Closed after initial enquiries Street furniture and lighting 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to place an advertising board near a bus stop which Miss X says obstructs her view. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Dacorum Borough Council (24 016 250)
Statement Upheld Planning applications 02-Sep-2025
Summary: Mr X and Mrs Y complained about how the Council decided to approve a planning application for a development near to their home. We do not find fault with how the Council considered this application. We find the Council at fault for not sending Mr X and Mrs Y a consultation letter but find the Council has already addressed the injustice this has caused.
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London Borough of Harrow (24 017 994)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to provide accommodation when it considered Mr X’s homelessness applications. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Barnet (24 018 570)
Statement Closed after initial enquiries Enforcement 02-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault.
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London Borough of Enfield (24 018 710)
Statement Upheld Refuse and recycling 02-Sep-2025
Summary: We upheld a complaint from Mr C, finding he experienced repeated problems with waste collection over a thirteen month period. This caused him injustice as he experienced avoidable inconvenience and frustration. The Council accepted these findings. At the end of this statement we set out the action it has agreed to remedy that injustice.
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Stockton-on-Tees Borough Council (24 013 199)
Statement Closed after initial enquiries Council tax 02-Sep-2025
Summary: We will not investigate this complaint about the allocation of council tax payments. This because there is insufficient evidence of fault by the Council.