Decision search
Your search has 54735 results
-
Cambridgeshire County Council (24 005 132)
Statement Upheld Assessment and care plan 12-May-2025
Summary: Mr B complained about the way the Council dealt with his adult son’s care needs. Mr B said the Council left gaps in his son’s care which meant Mr B had to provide that support. We found the Council is at fault and has caused an injustice due to delay and errors in its process. The Council has agreed to apologise and make a payment in recognition of the injustice identified.
-
Westmorland and Furness Council (24 007 797)
Statement Upheld Domiciliary care 12-May-2025
Summary: Mr X complained that the Council made hasty arrangements for his mother’s care and failed to manage the commissioned service properly. There is evidence the Council’s commissioned service did not always provide the care for which it was contracted. The Council, which accepts some delays in the complaints process, has also offered Mr X £500 and now agrees to go further to recognise the injustice caused by a poor service.
-
Derbyshire County Council (24 008 668)
Statement Upheld Special educational needs 12-May-2025
Summary: Mr X complained about delay and poor communication in the education, health and care plan process. In particular, Mr X said there was fault in the consultation process which meant his son missed the opportunity of an earlier specialist school placement. We have found delay and poor communication by the Council causing Mr X avoidable distress. The Council has agreed to apologise and provide a symbolic payment.
-
Essex County Council (24 015 301)
Statement Upheld Safeguarding 12-May-2025
Summary: Ms X complains the Council failed to recognise that a malicious safeguarding concern had been raised about her, resulting in it investigating the concern and subjecting her to supervised contact with her son. The Council accepts it should have started making safeguarding enquiries when it first received the concern in December 2023 and has apologised. There is no other evidence of fault by the Council.
-
Derbyshire County Council (24 015 538)
Statement Upheld Special educational needs 12-May-2025
Summary: Mrs X complained the Council failed to issue her child, Y’s, Education, Health and Care Plan within statutory timescales after deciding Y needed a Plan in May 2024. She also said the Council delayed issuing a response to her complaint. The Council was at fault because it issued Y’s final EHC Plan 36 weeks outside of statutory timescales. It was also at fault for not issuing its complaint responses within timescales. The Council has agreed to make a payment of £2300 to recognise Y’s loss of provision and the distress, frustration and uncertainty caused.
-
West Northamptonshire Council (24 015 545)
Statement Upheld Council tax 12-May-2025
Summary: Mr X complained about the Council’s failures relating to council tax billing for a property he owns and rents to tenants. He says the Council failed to update its records and act on the information he provided. We find the Council was at fault for its delay in updating its records and acting on the information Mr X provided. This caused Mr X distress and frustration. The Council has agreed to our recommendation to pay Mr X £100 to address his injustice.
-
Suffolk County Council (24 015 692)
Statement Upheld Charging 12-May-2025
Summary: Mrs X complains about how the Council carried out financial assessments for her sons, Mr Y and Mr Z. Mrs X says this has resulted in them being charged for care. We find fault with the Council for its communication about charges, and its consideration of Mrs X’s complaint. We agreed the Council will apologise to Mrs X and carry out service improvements.
-
Central Bedfordshire Council (24 016 768)
Statement Closed after initial enquiries Special educational needs 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Education, Health and Care Plan process. The complaint is late, and Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
-
Westmorland and Furness Council (24 018 886)
Statement Closed after initial enquiries Antisocial behaviour 12-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance and anti-social behaviour from his neighbours. This is because his complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault, and an investigation would not lead to any worthwhile outcomes.
-
London Borough of Newham (24 019 553)
Statement Upheld Allocations 12-May-2025
Summary: We will not investigate this complaint about the Council’s Housing Service. The Council has already upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.