Decision search
Your search has 54735 results
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North Yorkshire Council (24 020 404)
Statement Closed after initial enquiries Private housing 14-May-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of disrepair in a private rented property. This is because there is not enough evidence of fault to justify investigating.
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City of York Council (24 020 411)
Statement Closed after initial enquiries Managing council tenancies 14-May-2025
Summary: We cannot investigate this complaint about how the Council is managing one of its social housing properties.
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Waverley Borough Council (24 020 822)
Statement Upheld Council tax 14-May-2025
Summary: We will not investigate this complaint about a council tax error. This is because the Council has provided a satisfactory response and there is not enough remaining injustice to require an investigation.
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London Borough of Hillingdon (24 020 919)
Statement Closed after initial enquiries Child protection 14-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to consider taking child protection action if her partner returned to live in the family home. This is because there is not enough evidence of fault by the Council to warrant an investigation by the Ombudsman.
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Oxfordshire County Council (24 021 295)
Statement Closed after initial enquiries Special educational needs 14-May-2025
Summary: We cannot investigate Miss X’s complaint about free school meals as we cannot investigate how schools provide them.
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Worcestershire County Council (24 021 337)
Statement Closed after initial enquiries School transport 14-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse school transport for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Kent County Council (24 000 111)
Statement Upheld Assessment and care plan 13-May-2025
Summary: Mrs Y complains that her son, Mr D, was left with unmet care needs due to failures by the Council in 2023. She also says the Council did not arrange appropriate advocacy support for Mr D, did not provide information and advice about the use of direct payments and failed to consider its duties under the Equality Act. We find there was a delay in reviewing Mr D’s direct payments. The fault has created uncertainty because we cannot say if Mr D had unmet needs during the period of delay. We also find the Council did not post monthly statements of the direct payment account as agreed. The Council will apologise and make a symbolic payment of £250 to Mr D.
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West Lancashire Borough Council (24 002 064)
Statement Upheld Enforcement 13-May-2025
Summary: Mr X complained that the Council failed to pursue enforcement action regarding development next to his home. There was fault by the Council due to delay and lack of communication. It has agreed a remedy
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Staffordshire County Council (24 004 134)
Statement Upheld Special educational needs 13-May-2025
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for Y within the statutory time limits, and failed to ensure she received suitable education while she was out of school. Mrs X said this caused her real stress and meant she incurred additional expenses. We find the Council at fault. The Council has agreed to apologise, make a payment to recognise the injustice and act to prevent recurrence.
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Telford & Wrekin Council (24 007 302)
Statement Upheld Special educational needs 13-May-2025
Summary: We have found fault with the Council for failing to secure the therapy set out in Mrs X’s daughter’s Education, Health and Care Plan. This caused her to miss out on the therapy she needed. The Council has agreed to apologise and make a symbolic payment to Mrs X in recognition of the missed provision.