Decision search
Your search has 51938 results
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London Borough of Waltham Forest (24 020 414)
Statement Closed after initial enquiries Council house sales and leaseholders 30-Apr-2025
Summary: We will not investigate this complaint about the application date used by the Council when determining the complainant’s Right to Buy application. There is insufficient evidence of administrative fault by the Council, and it is reasonable to expect the complainant to use the alternative court remedy available to him.
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Cumberland Council (24 020 615)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s use of contact restrictions in line with its unreasonable customer policy. There is not enough evidence of fault by the Council to warrant investigation, and it has not caused the complainant significant injustice.
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Bristol City Council (24 020 923)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council not collecting his cardboard waste and its delay responding to his complaint. The matters complained of do not cause sufficient significant personal injustice to Mr X to warrant us investigating. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.
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Manchester City Council (24 002 841)
Statement Closed after initial enquiries Residential care 30-Apr-2025
Summary: We will not investigate Mrs X’s complaint about care provided to her late father. There is no worthwhile outcome achievable through investigation. Further the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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London Borough of Lambeth (24 003 541)
Statement Upheld Homelessness 30-Apr-2025
Summary: We have found the Council at fault for how it handled Miss X’s homelessness case and her request to be referred to another council. This caused Miss X avoidable distress and uncertainty and left her and her child in unsuitable accommodation. The Council has agreed to remedy Miss X’s injustice with an apology, symbolic payment and a backdated position on a transfer waiting list.
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London Borough of Hackney (24 006 509)
Statement Upheld Homelessness 30-Apr-2025
Summary: Ms X complained about the Council’s handling of her homeless application. She also complained the Council wrongly asked her to submit a new housing register application and it did not help her get her bidding details. We find the Council was at fault for the way it handled Ms X’s homeless application. It was also at fault for failing to help Ms X get her bidding details and for its communication with her on why she had to submit a new housing register application. These faults caused her frustration. The Council has agreed to our recommendations to apologise to Ms X and implement a service improvement.
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London Borough of Enfield (24 006 620)
Statement Upheld Homelessness 30-Apr-2025
Summary: Miss X complained the Council failed to deal with her complaint about the suitability of temporary accommodation including failing to advise her of her right to submit a suitability review request. She also complained the Council failed to protect her belongings and says this all caused distress. There was fault in the Council’s failure to advise Miss X of her review rights. It should now offer a suitability review and make a payment for the distress.
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Birmingham City Council (24 023 488)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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Birmingham City Council (25 000 051)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2025
Summary: We cannot investigate Mr X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.
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Chelmsford City Council (25 000 219)
Statement Closed after initial enquiries Councillor conduct and standards 30-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.