Decision search
Your search has 54735 results
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Surrey County Council (24 019 870)
Statement Closed after initial enquiries Safeguarding 20-May-2025
Summary: We will not investigate this complaint about the Council’s actions relating to Mrs X’s mental capacity. This is because we do not have consent from Mrs X to investigate, and nor do we believe Mrs Y can make a complaint about these actions, on Mrs X’s behalf as her representative.
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Walsall Metropolitan Borough Council (24 021 503)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We cannot investigate X’s complaint about the Council’s actions related to their child’s school attendance. The Council has started court action about the matter. We cannot investigate a complaint about the start of court action or matters that can be raised as part of court proceedings.
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Braintree District Council (24 021 841)
Statement Closed after initial enquiries Enforcement 20-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning enforcement matter. This is because it is unlikely we could achieve any worthwhile outcome for Mrs X. The Council accepts it made an error in closing the initial report in 2023 but has decided the breach complained about does not warrant enforcement action and I have not seen any evidence of fault in the way it reached its decision.
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Solihull Metropolitan Borough Council (24 021 903)
Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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London Borough of Hounslow (24 022 005)
Statement Closed after initial enquiries Child protection 20-May-2025
Summary: We will not investigate this complaint about a child safeguarding referral made by a body delivering services on behalf of the Council. The referral related to disputed versions of what Miss X was alleged to have said in a meeting with the body that made the referral. An investigation by us would be unlikely to reach any clear view.
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Westmorland and Furness Council (24 022 035)
Statement Closed after initial enquiries Other 20-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council not removing a vehicle parked near her property and delay in it dealing with her complaint. There is not enough evidence of fault by the Council to warrant an investigation. There is insufficient significant injustice to Mrs X to justify us investigating. We do not investigate council complaint handling where we are not investigating the matters giving rise to the complaint.
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Leicester City Council (24 022 106)
Statement Closed after initial enquiries Council tax 20-May-2025
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal.
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South Gloucestershire Council (24 022 154)
Statement Closed after initial enquiries Councillor conduct and standards 20-May-2025
Summary: We will not investigate Mr X’s complaint about an officer’s failure to declare a conflict of interest. We cannot investigate personnel issues and it is unlikely an investigation would achieve a worthwhile outcome.
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London Borough of Redbridge (24 020 700)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate this complaint about the provision of suitable accommodation. This is because there is insufficient evidence of fault by the Council.
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Liverpool City Council (24 020 792)
Statement Closed after initial enquiries Charging 20-May-2025
Summary: We will not investigate this complaint about delays in the Council completing Mrs Y’s financial assessment. The Council has apologised for frustration the delay caused the family. We could not say delays caused a quantifiable financial injustice so we cannot achieve the outcome Mr X seeks. There is insufficient evidence of fault in other elements of the complaint to warrant investigation.