Decision search
Your search has 54735 results
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Royal Borough of Greenwich (24 022 736)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council handled a Local Authority Designated Officer referral and the school’s actions following this. This is because we have not seen any evidence of fault to justify an investigation.
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Norfolk County Council (24 022 895)
Statement Closed after initial enquiries Child protection 21-May-2025
Summary: We will not investigate Miss X’s historic complaint about the Council’s child protection actions in 2010. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now. Further to this, the matters appear to have been subject to court proceedings. The law prevents us from investigating complaints about matters that have been considered and decided in court. We have no discretion to do so.
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Nottingham City Council (23 002 442)
Statement Upheld Planning applications 20-May-2025
Summary: Mr X complained on behalf of his client, a manufacturing business. Mr X said the Council gave planning consent for a housing development next to his client’s factory without adequately considering how to prevent noise from the factory causing a statutory nuisance to the occupiers of the new housing. We found the Council at fault for how it approved a planning condition designed to protect occupiers of the new houses from the noise of the factory. But we could not say this failing would have resulted in a different outcome for Mr X’s client. However, the fault still caused uncertainty which we consider a form of distress. The Council has accepted these findings and agreed to apologise to Mr X’s client and improve its service to prevent a repeat.
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London Borough of Camden (23 015 415)
Statement Upheld Allocations 20-May-2025
Summary: Ms Z, on behalf of Mr X, complained the Council wrongly removed housing register priority points affecting his bidding for available properties. There was fault in respect of the number of points awarded between September 2023 and February 2024 however there is no evidence this meant Mr X missed out on an available property. A symbolic payment for the distress caused is agreed.
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Shropshire Council (23 020 057)
Statement Closed after initial enquiries Homelessness 20-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install sound insulation. Further investigation would not lead to a different outcome.
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Derby City Council (24 007 045)
Statement Upheld Alternative provision 20-May-2025
Summary: Mrs X complained about how the Council arranged and reviewed the special education provision in her daughter, Y’s, Education Health and Care Plan. There was fault in how the Council arranged the support for Y, how it responded to changes Mrs X asked for, and delays following a review in May 2024. This caused Mrs X avoidable frustration, worry and uncertainty, along with some extra financial cost. The Council agreed to apologise, issue an amended final plan and pay Mrs X a financial remedy. It also agreed to review how is arranges education outside school settings and issue reminders to its staff.
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Middlesbrough Borough Council (24 010 390)
Statement Not upheld Safeguarding 20-May-2025
Summary: Mr X complained that the Council failed in its safeguarding duties towards him. We did not find fault with the Council’s actions.
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Maidstone Grammar School For Girls (25 002 629)
Statement Closed after initial enquiries School admissions 20-May-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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Northumberland County Council (25 002 846)
Statement Closed after initial enquiries Planning applications 20-May-2025
Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints made by public bodies.
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Barnsley Metropolitan Borough Council (25 002 997)
Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025
Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.