Decision search
Your search has 55054 results
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Tandridge District Council (24 001 787)
Statement Not upheld Council tax 16-Jun-2025
Summary: Mrs X complained the Council mishandled her Council tax debt and its use of enforcement agents. I do not find the Council to be at fault.
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Dartford Borough Council (24 005 649)
Statement Upheld Homelessness 16-Jun-2025
Summary: Ms G complained about the way the Council has dealt with her family’s housing issues. She says the Council did not help her properly when she needed help with disrepair at her private rented property. She says the Council also failed to support her family as it should have when she later contacted it about a homelessness application. We found the Council is at fault and has caused an injustice to Ms G and to her family. The Council has agreed to apologise, make a payment to Ms G and carry out service improvements.
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Essex County Council (24 018 277)
Statement Closed after initial enquiries Special educational needs 16-Jun-2025
Summary: Mrs X complained that the Council named an inappropriate school in section I of her child, Y’s, Education, Health and Care Plan and failed to organise education for Y when they were unable to attend school during a Tribunal period. Mrs X also says the Council provided inaccurate information to the Tribunal and failed to deliver the content of Y’s EHC Plan to them following the Tribunal order in December 2024. We have discontinued the investigation into this complaint.
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Portsmouth City Council (24 018 535)
Statement Closed after initial enquiries Assessment and care plan 16-Jun-2025
Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
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Island City Practice (24 018 535a)
Statement Closed after initial enquiries Mental health services 16-Jun-2025
Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
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Hampshire and Isle of Wight Healthcare NHS Foundation Trust (24 018 535b)
Statement Closed after initial enquiries Mental health services 16-Jun-2025
Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
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Transport for London (24 018 791)
Statement Closed after initial enquiries Licensing 16-Jun-2025
Summary: We will not investigate this complaint about private hire vehicle licensing because further investigation would not lead to a different outcome, we cannot achieve the outcome Mr Y is seeking and it is reasonable for Mr Y to use his right of appeal to go to court.
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Leeds City Council (24 019 749)
Statement Closed after initial enquiries Homelessness 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council placing a bid on a property without his consent and about the unsuitability of his property. This is because there is insufficient evidence of fault. In addition, it is reasonable for the Council to complete a review of the suitability of Mr X’s accommodation.
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Swindon Borough Council (24 020 315)
Statement Closed after initial enquiries Land 16-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s property lease agreement with a private firm from over 10 years ago, its agreement to sell land to the firm, and a conflict of interest regarding that sale and its planning authority role. The lease issue is late, there is no good reason to investigate it now and investigation would not achieve a worthwhile outcome. There is not enough evidence of fault in the conflict issue to justify an investigation. There is insufficient significant personal injustice to Mr X caused by all matters complained of to warrant us investigating. We also cannot achieve the outcome Mr X wants from his complaint.
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London Borough of Tower Hamlets (24 020 698)
Statement Closed after initial enquiries Council tax 16-Jun-2025
Summary: We will not investigate this complaint about Council Tax liability and late billing. This is because Ms X has the right of appeal to the Valuation Tribunal and it was reasonable to expect her to use this right. Additionally, parts of the complaint are late and there is not sufficient evidence of fault by the Council.