Decision search
Your search has 54735 results
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London Borough of Wandsworth (24 015 731)
Statement Not upheld Special educational needs 22-May-2025
Summary: Ms X complained the Council failed to provide her child’s full Education, Health and Care Plan provision since September 2024. Ms X also complained the Council refused to register her complaint and accused her of unreasonable and disruptive behaviour. We have ended our investigation because the Council has taken suitable action and further investigation by the Ombudsman would not lead to a different outcome for the EHC Plan provision. We also did not consider the Council’s actions for Ms X’s complaint handling has caused a significant enough personal injustice to justify an investigation.
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Runnymede Borough Council (24 015 799)
Statement Upheld Homelessness 22-May-2025
Summary: Mr Y complained how the Council handled Mr X’s homelessness after a fire at his home. He says the Council failed to take appropriate action in line with homelessness legislation. We find the Council was at fault for its delay in taking a homeless application from Mr X and its failure to offer interim accommodation. This meant Mr X had to live in unsuitable accommodation. The Council has agreed to our recommendations to make a payment to Mr X and implement service improvements.
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City of Bradford Metropolitan District Council (25 001 139)
Statement Closed after initial enquiries Trees 22-May-2025
Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s request to cut back protected trees. This is because it was reasonable to expect him to appeal to the Planning Inspector. And we will not separately investigate the associated complaints about delay and the quality of the Council’s customer service, as it would not be proportionate, when we are not investigating the main complaint.
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Staffordshire County Council (25 001 704)
Statement Closed after initial enquiries Highway repair and maintenance 22-May-2025
Summary: We will not investigate this complaint about the Council's handling of a claim for damage to a vehicle caused by a pothole as ultimately this is a matter for the courts.
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East Suffolk Council (25 002 048)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as there is insufficient evidence of fault causing an injustice to Mr X.
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Westminster City Council (25 003 268)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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West Northamptonshire Council (24 021 220)
Statement Closed after initial enquiries Allocations 22-May-2025
Summary: We will not investigate Mrs X’s complaint about housing priority. There is not enough evidence of fault to warrant investigation.
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London Borough of Ealing (24 021 500)
Statement Closed after initial enquiries Homelessness 22-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault and the complainant could ask for a review of new evidence. We will not exercise discretion to investigate her complaints about rental payments for temporary accommodation from 2019 onwards. It was reasonable for her to complain to us within 12 months. There is no evidence to suggest that Ms X could not have complained to us sooner.
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London Borough of Islington (24 021 533)
Statement Closed after initial enquiries Parking and other penalties 22-May-2025
Summary: We will not investigate Mr X’s complaint about the Council refusing to issue his son a parking permit and issuing penalty charge notices when he continued to park without a permit. This is because there is not enough evidence of fault by the Council and Mr X had a right of appeal against the penalty charge notices which it would have been reasonable for him to use.
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Devon County Council (24 021 664)
Statement Closed after initial enquiries School transport 22-May-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport for Mr X’s child following a new walking route becoming available. We have not seen evidence of fault in the way the Council made its decision.