Decision search
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Essex County Council (24 013 532)
Statement Not upheld Assessment and care plan 26-May-2025
Summary: Mrs A complains on behalf of Mr X that the Council has not dealt with a social care assessment properly causing him distress. The Council is not at fault.
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London Borough of Waltham Forest (24 014 624)
Statement Upheld Homelessness 26-May-2025
Summary: Mx Z complained about the way the Council has dealt with their homelessness when they were fleeing domestic abuse. The Council was at fault for the delay in providing interim accommodation, in ending the relief duty, in reaching a decision on Mx Z’s homelessness and in responding to Mx Z’s complaint. The Council has agreed to apologise and make a symbolic payment to acknowledge the distress, frustration and uncertainty caused to Mx Z.
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Statement Upheld Special educational needs 26-May-2025
Summary: The Council has agreed it missed the statutory target date to complete the annual review of a young person’s education, health and care plan, and that its standard of communication with his mother was inadequate. We consider these faults have caused injustice, and the Council has now agreed to offer a financial remedy to reflect this.
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North Tyneside Metropolitan Borough Council (25 001 942)
Statement Upheld Other 26-May-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Statement Closed after initial enquiries Planning applications 26-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant is complaining on behalf of a Parish Council and not as a member of the public.
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Wigan Metropolitan Borough Council (25 002 477)
Statement Closed after initial enquiries School admissions 26-May-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Statement Upheld Charging 26-May-2025
Summary: Mrs X complained the Council’s actions resulted in an overcharge to her late mother’s care home fees. We found fault with the Council delaying the Deferred Payment Arrangement application resulting in Mrs X’s mother incurring a higher Valuation fee. The Council agreed to apply a credit to the balance owed for £185 to reflect this extra charge and apologise for its delay in processing the application. We did not find fault with the Council’s actions about the other charges for Mrs X’s mother’s care fees. While we did not find fault, we recommend the Council writes to Mrs X to confirm it will complete a review of its financial assessment for the 12-week disregard if Mrs X has new information.
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Cambridgeshire County Council (24 017 843)
Statement Closed after initial enquiries Charging 26-May-2025
Summary: We will not investigate Mr X’s complaint about assessments for continuing healthcare and disability-related expenditure. On the continuing healthcare matter, this is because we cannot consider NHS matters. On the disability-related expenditure matter, this is because the injustice is insufficient to warrant an investigation by the Ombudsman.
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Teignbridge District Council (24 018 861)
Statement Closed after initial enquiries Enforcement 26-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to take action against a breach of planning control. There is not enough evidence of fault in the Council’s actions and further investigation will not lead to a different outcome.
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Norfolk County Council (24 019 308)
Statement Closed after initial enquiries Parking and other penalties 26-May-2025
Summary: We will not investigate Mrs X’s complaint about a penalty charge notice. This is because Mrs X is not liable for the penalty charge as she does not own the vehicle and the injustice she claims stems from the actions of the owner (a lease company) which has charged her for it.