Decision search
Your search has 51938 results
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Kent County Council (24 011 968)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Miss X complained about the Council’s delay issuing her child, Y’s amended final Education, Health and Care Plan, failed to provide suitable alternative provision while Y was out of school, communicated poorly and delayed responding to her complaint. We find the Council at fault, causing Miss X avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Miss X, and issue Y’s amended final EHC Plan.
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London Borough of Croydon (24 012 288)
Statement Closed after initial enquiries Council tax 30-Apr-2025
Summary: We will not investigate this complaint about an alleged failure by the Council to classify the complainant’s two properties as one dwelling for council tax purposes, or the valuation of these properties to inform the relevant banding. This is because the complainant could reasonably appeal to the Valuation Tribunal about these matters. All other issues raised by the complainant are either outside our legal jurisdiction, or should not be considered until the Council's complaints policy and procedure has been exhausted.
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Reading Borough Council (24 017 108)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Mr X’s complaint that the Council forged a document because there is not enough evidence of fault, and Mr X’s complaint about bailiffs visits is premature. Mr X’s complaint about a bus pass has already been remedied and further investigation is unlikely to provide a different outcome. We cannot investigate Mr X’s complaint about housing benefit payments as he took this matter to court.
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Tonbridge and Malling Borough Council (24 017 545)
Statement Closed after initial enquiries Council tax support 30-Apr-2025
Summary: We will not investigate this complaint about Council charges for council tax, or the amount of council tax reduction the complainant receives. This is because these matters carry a right of appeal to the Valuation Tribunal which the complainant could reasonably exercise. There is insufficient evidence of fault by the Council with respect to its consideration of any additional support it could provide the complainant to address her concerns.
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Eastleigh Borough Council (24 018 017)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the qualification criteria for the Council’s housing scheme because we are unlikely to find fault.
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Nuneaton & Bedworth Borough Council (24 018 799)
Statement Closed after initial enquiries Noise 30-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s investigation into reported noise coming from a nearby premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.
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Stoke-on-Trent City Council (24 018 804)
Statement Closed after initial enquiries Other 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is the subject of court proceedings and could reasonably be raised in court.
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Canterbury City Council (24 018 840)
Statement Closed after initial enquiries Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
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London Borough of Southwark (24 019 060)
Statement Upheld Allocations 30-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. Ms X had the right to ask for a review of its decision in November 2023 and it was reasonable for her to exercise that right. There is insufficient evidence of fault in the Council’s decision-making in January 2025 to justify further investigation and it has already made an appropriate offer to remedy any injustice caused by the delay in making that decision.
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London Borough of Lambeth (24 019 390)
Statement Closed after initial enquiries Homelessness 30-Apr-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision that the complainant was non-priority homeless in 2023. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.