Decision search
Your search has 55415 results
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Gloucestershire County Council (25 006 124)
Statement Closed after initial enquiries Child protection 26-Jan-2026
Summary: We will not investigate Mr X’s complaint that the Council shared information about him with his child’s nursery. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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Southampton City Council (25 007 459)
Statement Closed after initial enquiries Charging 26-Jan-2026
Summary: Mr X complained that the Council placed his father in a care home without a financial assessment, a signed agreement or proper consent. We have not investigated this complaint as it is late and there is no good reason why Mr X could not have complained to us sooner.
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London Borough of Southwark (25 010 322)
Statement Closed after initial enquiries Other 26-Jan-2026
Summary: We will not investigate this complaint about the Council’s involvement in supporting a community event. This is because the Council have already investigated and responded to X with an explanation. Further investigation would not achieve any worthwhile outcome.
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Northumberland County Council (25 010 760)
Statement Closed after initial enquiries Council tax 26-Jan-2026
Summary: We will not investigate this complaint about council tax and complaint handling. This is because there is no significant injustice outstanding that warrants our involvement.
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Leicester City Council (24 012 599)
Statement Closed after initial enquiries Planning applications 26-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. We have considered this matter in 2023 and will not consider it again. Mr X also complains about a breach of building regulations and failure to protect his family from racial abuse. We have not seen enough evidence of fault on the building regulations matter. And Mr X can report racial abuse to the police. Finally, we cannot require the Council to demolish the neighbour’s outbuilding.
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Portsmouth City Council (24 012 937)
Statement Upheld Homelessness 26-Jan-2026
Summary: Mr Y complained about the Council’s handling of Ms X’s homelessness application. Mr Y says this caused Ms X avoidable and unnecessary distress and financial strain. We find the Council at fault which caused Ms X injustice. The Council has agreed to apologise and make a payment to Ms X to remedy the injustice caused.
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Northumberland County Council (24 013 443)
Statement Closed after initial enquiries Enforcement 26-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. The Council has issued an Enforcement Notice. It will consider further action if the Notice is not complied with. Further investigation will not lead to a different outcome.
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Kent County Council (24 016 708)
Statement Upheld Special educational needs 26-Jan-2026
Summary: The Council was at fault. It failed to provide all Mrs X’s child, Y’s, Education Health and Care (EHC) Plan provision, delayed putting a personal budget in place for Y’s provision and delayed responding to Mrs X’s complaints. The Council has already paid Mrs X £5,000 to acknowledge Y’s lost provision between September 2024 and April 2025 and her time and trouble. The Council will also apologise and pay Mrs X a symbolic payment to acknowledge her distress with Y’s personal budget up to July 2025 and avoidable time and trouble caused by the Council’s failings with complaint handling for Mrs X’s second complaint. The Council has already put in place service improvements.
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Herefordshire Council (24 019 090)
Statement Upheld Special educational needs 26-Jan-2026
Summary: Miss X complained about the Council’s failure to provide her child (Y) with the provisions in his Education, Health and Care Plan and its failure to provide him with suitable alternative provision when he stopped attending school. Miss X also complained about the Council’s delays with completing the annual review of Y’s Plan. There were some faults by the Council which caused injustice to Y and Miss X. The Council will take action to remedy the injustice caused.
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London Borough of Merton (24 020 062)
Statement Closed after initial enquiries Enforcement 26-Jan-2026
Summary: We will not investigate this complaint about the way the Council dealt with a breach of planning control. Further investigation will not lead to a different outcome.