Decision search
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Cambridge City Council (25 002 520)
Statement Closed after initial enquiries Councillor conduct and standards 27-May-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Bournemouth, Christchurch and Poole Council (25 002 603)
Statement Closed after initial enquiries Planning applications 27-May-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector.
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East Riding of Yorkshire Council (25 003 511)
Statement Closed after initial enquiries Council tax 27-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Kent County Council (24 016 061)
Statement Upheld Charging 27-May-2025
Summary: Mrs X complained that the Council took too long to make funding arrangements to support her mother’s place in a care home. We found the Council to at fault because it took over a year to resolve. This caused Mrs X significant distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It will also take action to improve its service.
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Lincolnshire County Council (24 020 392)
Statement Closed after initial enquiries Looked after children 27-May-2025
Summary: We will not investigate this historical complaint about the Council placing Mr Y in a children’s home in the 1970s. We could not carry out a sound, fair and meaningful investigation given the time that has passed.
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Essex County Council (24 020 717)
Statement Closed after initial enquiries School transport 27-May-2025
Summary: We will not investigate this complaint about home to school transport for the complainant’s son. It is unlikely that an investigation by the Ombudsman would lead to a different outcome or give the complainant what she wants.
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London Borough of Waltham Forest (24 021 260)
Statement Upheld Charging 27-May-2025
Summary: We will not investigate Ms X’s complaint about a charge for her late husband’s care. This is because the Council has now refunded the charge and apologised to Ms X. Further investigation by us would achieve nothing more.
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City of Bradford Metropolitan District Council (24 021 484)
Statement Closed after initial enquiries Safeguarding 27-May-2025
Summary: We will not investigate this late complaint about the Council’s involvement in Mr Z’s social care. There is not a good reason for the delay in the matter being brought to us.
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Solihull Metropolitan Borough Council (24 021 649)
Statement Closed after initial enquiries Other 27-May-2025
Summary: We will not investigate Mrs X’s complaint about her late mother Mrs Y’s respite stay in a care home part-funded by the Council. An investigation would not lead to a different outcome nor achieve a worthwhile outcome and we cannot achieve the outcome Mrs X seeks from her complaint.
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Isle of Wight Council (24 021 823)
Statement Closed after initial enquiries Other 27-May-2025
Summary: We will not investigate Ms X’s complaint which stems from the Council’s proposals to close several schools. Ms X has raised concerns about the Council’s handling of her complaint, and we will not look at that as a standalone issue. The Office of the Schools Adjudicator is best placed to consider the decision the Council has now taken.