Decision search
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Mid Suffolk District Council (25 007 009)
Statement Closed after initial enquiries Enforcement 04-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with breaches of planning control. This is because we are unlikely to find fault. The complainant has not suffered significant injustice because of any fault with how the Council communicated with him.
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Buckinghamshire Council (25 008 698)
Statement Closed after initial enquiries Council tax 04-Sep-2025
Summary: We will not investigate this complaint about council tax summons cost. This is because the complaint is late and there is no good reason why Mr X could not have complained earlier.
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Dover District Council (25 002 004)
Statement Closed after initial enquiries Homelessness 04-Sep-2025
Summary: We will not investigate this complaint about the Council evicting Mr X from interim accommodation and ending the relief duty as Mr X has exercised his right to seek a review of the decision. There is insufficient evidence of fault to justify an investigation into Mr X’s complaint about the Council reporting him to the Police.
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Dudley Metropolitan Borough Council (25 002 608)
Statement Closed after initial enquiries Allocations 04-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is no worthwhile outcome we can achieve by our investigation.
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London Borough of Croydon (25 011 189)
Statement Closed after initial enquiries Other 04-Sep-2025
Summary: We cannot investigate Miss B’s complaint about the Council not taking action about Council tenants using her land. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Council of the Isles of Scilly (25 002 522)
Statement Not upheld Other 03-Sep-2025
Summary: Ms X complained the Council failed to properly consider its statutory duties and failed to provide sufficient funding for transport to sixth form aged education for her child Y between 2023 and 2025. The Council made its decision on its post 16 home to school transport policy and funding for families without fault.
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West Suffolk Council (25 011 043)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We cannot investigate this complaint about the Council’s handling of Mr X’s planning application. This is because Mr X has used his right of appeal to challenge its decision not to grant planning permission.
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Liverpool City Council (24 016 189)
Statement Upheld Assessment and care plan 03-Sep-2025
Summary: Ms X complained about the standard of care she received from providers commissioned by the Council, the way the Council carried out a care assessment of her needs and how it charged her for care. We found the Council at fault for the way it carried out a care assessment and for delays carrying out a new assessment. To remedy the injustice caused the Council agreed to apologise to Ms X and make a payment to her for the distress caused.
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Watford Borough Council (24 016 274)
Statement Upheld Allocations 03-Sep-2025
Summary: The Council failed to consider all of Mr X’s housing needs when deciding what priority he should have on its social housing register. It also failed to tell Mr X of his right to request a review of the Council’s decision. This meant the Council placed him in the wrong priority band for 15 months. The Council also did not give Mr X enough notice to place a bid on a potential property. This caused Mr X distress and frustration. The Council has agreed it will make Mr X a direct offer on the next suitable property and apologises to him. The Council will also make service improvements to prevent a recurrence of fault.
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West Northamptonshire Council (24 017 055)
Statement Not upheld Transport 03-Sep-2025
Summary: Mrs X complained that the Council unfairly refused her application for a disabled parking badge. We have found that the Council was not at fault, because its approach to Mrs X’s application was neither unreasonable nor obviously at odds with the government’s best practice guidance. This means we cannot question the merits of the Council’s decision to refuse the application.