Decision search
Your search has 51938 results
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Manchester City Council (24 007 686)
Statement Not upheld Assessment and care plan 30-Apr-2025
Summary: Ms B complained that the Council, in respect of her late uncle Mr D failed to provide adequate care for him at home, failed to respond appropriately to signs of his cognitive decline and failed to properly carry out a best interests decision in respect of his finances. We have not found fault in the Council’s actions.
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Wakefield City Council (24 008 316)
Statement Upheld Assessment and care plan 30-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her mother before placing her in residential care, forced her mother into a second placement, delayed responding to safeguarding concerns, excluded Mrs X from meetings and failed to act on the concerns she raised. The Council failed to include relevant professionals in assessing Mrs Y, failed to involve Mrs X in meetings and failed to consider safeguarding concerns about the home properly. That has caused Mrs X distress and uncertainty. An apology, payment to Mrs X and reminder to officers is satisfactory remedy.
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London Borough of Havering (24 008 441)
Statement Upheld Looked after children 30-Apr-2025
Summary: Miss X complained about how the Council manged her savings as a looked after child. There was fault in how the Council delayed transferring Miss X’s savings to her Child Trust Fund account and how it failed to provide Miss X with clear information about her savings. This caused Miss X avoidable distress for which the Council agreed to apologise and pay her a financial remedy. It also agreed to review its policy and practices around savings for looked after children.
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Norfolk County Council (24 008 885)
Statement Not upheld Fostering 30-Apr-2025
Summary: Mr and Mrs X complain about a LADO investigation and the removal of a child they were fostering. There was no fault in the Council’s response to allegations by a child Mr and Mrs X fostered.
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Bury Metropolitan Borough Council (24 010 094)
Statement Upheld Refuse and recycling 30-Apr-2025
Summary: Mr X complained the Council’s waste collections are unreliable, there is poor communication between departments, and it ignored his freedom of information request. Mr X said he had to go to the tip because his waste was not collected. He said it caused stress and anxiety, and there are now issues with rats and fruit flies. We find the Council at fault and this caused injustice. The Council will apologise and make a payment to Mr X.
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Southampton City Council (24 010 194)
Statement Upheld Transition from childrens services 30-Apr-2025
Summary: Mrs X complained about the Council’s handling of her child’s care and support when he turned 18. We find no fault in the Council’s overall decision making but do find fault for it failing to consider Mrs X’s request for an additional day at Placement A. This caused Mrs X uncertainty. The Council has agreed to apologise and make a payment to Mrs X.
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Kent County Council (24 010 382)
Statement Upheld Special educational needs 30-Apr-2025
Summary: Mr X complained about how the Council supported his child, Y’s, special educational needs. There was fault in how the Council failed to act when it became aware some of Y’s support was not being provided and in significant delays responding to Mr X’s complaint. The Council agreed to apologise to Mr X and pay him a financial remedy.
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London Borough of Ealing (24 010 445)
Statement Closed after initial enquiries Child protection 30-Apr-2025
Summary: We will not investigate this complaint about the Council’s representations to court. The law prevents us investigating the content of court reports.
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Bolton Metropolitan Borough Council (24 010 955)
Statement Not upheld Councillor conduct and standards 30-Apr-2025
Summary: Ms X complained about the Council’s handling of a complaint she made about the conduct of a local Ward Councillor, causing her distress. We did not find fault in the Council’s consideration of Ms X’s complaint.
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Leeds City Council (24 011 450)
Statement Not upheld Refuse and recycling 30-Apr-2025
Summary: Mx D complained the Council was regularly missing waste collections from a supported living facility. We have found the Council was not at fault.