Decision search
Your search has 54634 results
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Norfolk County Council (24 023 353)
Statement Closed after initial enquiries Child protection 28-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s children’s services involvement with her family between 2015 and 2022. The complaint is late, and we decided there were no good reasons to exercise discretion to investigate now.
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Surrey County Council (24 023 505)
Statement Closed after initial enquiries Other 28-May-2025
Summary: We cannot investigate most of Mr X’s complaint about the Council’s social care report for court. The matter complained about is being considered by the courts and the law says we cannot investigate. We will not investigate the remainder of the complaint because Mr X can take the matter to Social Work England.
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Wokingham Borough Council (25 000 263)
Statement Closed after initial enquiries Parking and other penalties 28-May-2025
Summary: We will not investigate this complaint about the Council’s enforcement of a parking penalty charge notice as Mrs X had the right to ask the court to consider her case.
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London Borough of Camden (25 000 517)
Statement Closed after initial enquiries Other 28-May-2025
Summary: We will not investigate Miss X’s complaint about how the Council communicated with her. Any injustice to her is not significant enough to warrant investigation. Also, the Information Commissioner is better placed to consider her complaint about a potential data protection breach.
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Stevenage Borough Council (25 000 569)
Statement Closed after initial enquiries Trees 28-May-2025
Summary: We will not investigate this complaint that the Council will not cut back an overhanging tree as it is unlikely we will find fault by the Council. We will not investigate the complaint about damage as this is a matter for the courts.
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Royal Borough of Kensington & Chelsea (25 000 806)
Statement Closed after initial enquiries Parking and other penalties 28-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s issue of a penalty charge notice and its handling of his appeal against the notice. This is because Mr X has used his right of appeal to London Tribunals and the law does not allow us to investigate the Council’s conduct as part of the appeals process.
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Statement Closed after initial enquiries Parking and other penalties 28-May-2025
Summary: We cannot investigate Mr X’s complaint about London Tribunals’ handling of his appeal against a penalty charge notice. This is because the complaint concerns the way the adjudicators considered Mr X’s case and reached their decision on the appeal and the only way to challenge this is by Judicial Review at the High Court.
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Wirral Metropolitan Borough Council (25 001 497)
Statement Closed after initial enquiries Land 28-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decisions about the management of land it owns because there is insufficient evidence of fault in its decision-making and because we could not achieve the outcome Mr X wants.
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Bedford Borough Council (24 007 643)
Statement Upheld Land 28-May-2025
Summary: Ms C complained on behalf of her client Ms D, that the Council did not honour a commitment it gave that she could move on to a pitch at a Gypsy and Traveller site. We upheld the complaint, finding the Council should not have withdrawn its offer to Ms D. Its actions caused her distress and meant she missed an opportunity to move on to the site. The Council had recognised fault in its communications with Ms D. It had apologised and offered a symbolic payment. But we considered these measures did not adequately remedy Ms D’s injustice. The Council accepted our findings and agreed to increase its symbolic payment to Ms D and allocate the next available pitch at the site to her. It also agreed to consider a series of concerns we highlighted about its existing allocations policy as part of a review of that policy.
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East Sussex County Council (24 008 243)
Statement Not upheld Assessment and care plan 28-May-2025
Summary: There was no fault by the Council which met Mr Y’s eligible care and support needs while it identified a suitable supported living placement for him and put in place funding to enable Mr Y to receive care and support while his mother Ms X worked.