Decision search
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Blackburn with Darwen Council (24 005 703)
Statement Upheld Disabled facilities grants 29-May-2025
Summary: Ms D complains about the time the Council has taken to deal with a Disabled Facilities Grant application. Ms D says the Council’s delay has impacted the whole family physically and mentally. We found the Council is at fault due to the time it has taken. The Council agreed to apologise to Ms D, make a recognition payment, provide her with a plan and timescale going forward, and make service improvements.
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Leicestershire County Council (24 007 343)
Statement Upheld Special educational needs 29-May-2025
Summary: We found the Council at fault for failing to properly consider its duty to provide alternative education for Mrs X’s child, Y, or document its decision-making. However, we cannot say the Council’s decision would have been different, but for these faults. The Council agreed to apologise and pay a symbolic financial remedy in recognition of the avoidable uncertainty this caused. It also agreed to provide guidance to its officers.
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London Borough of Ealing (24 008 943)
Statement Upheld Homelessness 29-May-2025
Summary: Mr X complained about the way the Council dealt with his homelessness. The Council was at fault for delays in reaching decisions on Mr X’s application and for not offering interim accommodation. It has agreed to apologise and make a payment to Mr X to acknowledge the extra time he spent in unsuitable accommodation. It has also agreed to provide training or guidance for staff.
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London Borough of Croydon (24 009 141)
Statement Upheld Enforcement 29-May-2025
Summary: Mrs X complained that the Council wrongly approved a planning application for a development next to her property. There was no evidence of fault in how the Council considered the planning application. The Council delayed in dealing with Mrs X’s complaint at stage two of its complaints procedure which caused frustration to her. The Council has apologised to Mrs X for the delay which was an appropriate and proportionate remedy.
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Wiltshire Council (25 000 281)
Statement Closed after initial enquiries Planning applications 29-May-2025
Summary: We will not investigate this complaint about how the Council dealt with applications to register land as a town or village green. This is because the complainant has not suffered significant personal injustice.
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United Health Group Limited (24 009 910)
Statement Upheld Residential care 28-May-2025
Summary: Mr X complained about Bunkers Hill Care Home run by United Health Group Limited and its poor communication with his family and the hospital when his late step-father, Mr Y, became unwell. He also complained it did not have enough staff on duty. The Care Provider was at fault. It failed to notify Mr Y’s family when he became unwell and was taken into hospital. The Care Provider has accepted it was at fault and apologised to Mr Y’s family. It also made changes to its service to prevent a recurrence of fault. This was appropriate. There was no fault in the number of staff on duty.
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Staffordshire County Council (24 009 956)
Statement Upheld Special educational needs 28-May-2025
Summary: Miss X complained the Council failed to arrange suitable education for her daughter, W, when she was unable to attend school. The Council was at fault. This caused Miss X upset and frustration and meant W missed out on education and special educational provision she was entitled to. To remedy their injustice, the Council will apologise, pay Miss X £3550 and review its practices to prevent the fault happening again.
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London Borough of Hillingdon (24 010 459)
Statement Not upheld Charging 28-May-2025
Summary: Ms X complained that a delay in carrying out a financial assessment meant that her mother was not aware she would be charged for care in her home. And that no free reablement care was received after two hospital stays. There is no evidence of fault. The delay in the financial assessment was not the fault of the Council and there is no evidence Ms X’s mother was eligible for reablement care.
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Brighton & Hove City Council (24 010 650)
Statement Not upheld Homelessness 28-May-2025
Summary: Mr X complained about the Council’s failure to properly assess his care needs and the support he received in a supported accommodation placement. He said he experienced distress, and his mental health was impacted as a result. We found no fault by the Council. It properly reached decisions around the placement and support Mr X should receive based on the information available to it at the time.
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Royal Borough of Kingston upon Thames (24 010 948)
Statement Not upheld Enforcement 28-May-2025
Summary: Mr X complained about the Council’s handling of his report of a breach of planning control near his home. We found no fault in how the Council reached its decision not to take enforcement action against the breach.