Decision search
Your search has 55415 results
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London Borough of Ealing (25 014 083)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mrs Y to approach the Traffic Enforcement Centre and the London Tribunals.
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London Borough of Southwark (25 014 406)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of a Community Infrastructure Levy and its complaint handling. This is because there is no evidence of fault in how the matter was reviewed and any injustice caused by earlier fault is not significant. Nor could we add to any previous investigation by the organisation as it has apologised and taken steps to prevent a recurrence of the fault.
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Essex County Council (25 015 487)
Statement Upheld Special educational needs 27-Jan-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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London Borough of Havering (25 017 437)
Statement Upheld Other 27-Jan-2026
Summary: The Council was at fault for a significant delay in responding to Ms X’s complaint. It has now agreed to issue its response and to make a symbolic payment to recognise her distress.
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London Borough of Ealing (25 010 978)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We cannot investigate this complaint about incidents which occurred at the Complainant’s child’s school. This is because the law says we cannot consider what happens in schools.
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Kent County Council (25 011 027)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council not providing financial support between 2021 and 2023. There are no good reasons why the late complaint rule should not apply.
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London Borough of Hounslow (25 011 242)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We cannot investigate most of Mrs X’s complaint about the accuracy and content of a social work report because the issues were considered by a court. We will not investigate Mrs X’s complaints about the conduct of the social worker because it is likely this was raised during court proceedings.
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Derbyshire Dales District Council (25 011 327)
Statement Closed after initial enquiries Private housing 27-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her social housing or its handling of her housing register application. This is because there is insufficient evidence of fault to justify our involvement.
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London Borough of Hammersmith & Fulham (25 011 508)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We will not investigate this complaint that the Council failed to properly identify and meet the complainant’s son’s special educational needs and has failed to respond reasonably to her subsequent complaint. The complaint concerns matters which the law says we cannot consider, or which are closely related to matters about which the complainant could have used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Statement Closed after initial enquiries School transport 27-Jan-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled her application for post-16 transport for her son. This is because there is not enough evidence of fault by the Council. Even if we did investigate, it is unlikely that we could add anything to the investigation the Council has already carried.