Decision search
Your search has 54634 results
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London Borough of Ealing (24 014 140)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We cannot investigate this complaint about parking penalties because Miss Y has already approached the Traffic Enforcement Centre, and the courts are better placed to deal with the complaint.
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Birmingham City Council (24 015 016)
Statement Upheld Refuse and recycling 02-Jun-2025
Summary: Miss X complained the Council has repeatedly failed to empty the communal waste bins that service her block of flats as scheduled. This led to an accumulation of waste which makes the area looks untidy, causes unpleasant smells, and attracts rodents. We found the Council’s repeated failure to collect the communal waste is fault. The Council has agreed to apologise and make a payment to Miss X.
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Sandwell Metropolitan Borough Council (24 016 268)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for cleaning land it owns which borders her property, and failing to clean it. There is not enough evidence of fault by the Council in not taking responsibility for its land to warrant investigation of that issue. There is insufficient significant personal injustice caused by the matters complained of to warrant investigating. Investigation by us would not lead to a different outcome.
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Royal Borough of Windsor and Maidenhead Council (24 016 987)
Statement Upheld Other 02-Jun-2025
Summary: Mrs X complained about the outcome of Royal Borough of Windsor and Maidenhead Council’s occupational therapy assessments of her children. The Council acted with fault by not considering Mrs X’s complaint under the statutory complaints procedure for children’s social care services. But as we do not consider the Council carried out those assessments with fault, we have not asked the Council to reconsider the complaint under the statutory complaints process. The Council should share this decision with staff to ensure learning.
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London Borough of Barking & Dagenham (24 017 420)
Statement Upheld Disabled children 02-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in carrying out an occupational therapy assessment. This is because the Council has already taken suitable action to remedy the matters.
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Harlow District Council (25 001 541)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We will not investigate this complaint about health and safety issues at a property the Council uses as temporary accommodation. This is because it is unlikely we would find fault in the Council’s decision-making process.
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West Berkshire Council (25 002 347)
Statement Closed after initial enquiries Child protection 02-Jun-2025
Summary: We will not investigate Mr & Mrs X’s complaint about how the Council dealt with child protection enquiries. This is because doing so would not add to the investigation carried out by the Council, or lead to a different outcome.
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Rotherham Metropolitan Borough Council (25 002 789)
Statement Closed after initial enquiries Planning applications 02-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has also not suffered significant injustice.
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Warwickshire County Council (25 003 337)
Statement Closed after initial enquiries School admissions 02-Jun-2025
Summary: We will not investigate X’s complaint about the Council’s actions about a school admissions application as the school is an academy.
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North Tyneside Metropolitan Borough Council (25 003 819)
Statement Closed after initial enquiries School admissions 02-Jun-2025
Summary: We will not investigate Miss X’s complaint about a school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.