Decision search
Your search has 55415 results
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Bupa Care Homes (GL) Limited (25 012 341)
Statement Upheld Residential care 27-Jan-2026
Summary: We will not investigate this complaint about the care and support provided to the complainant’s husband during a respite placement in a care home. The Care Provider agreed to resolve the complaint early by providing a proportionate remedy.
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Kirklees Metropolitan Borough Council (25 012 379)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We will not investigate this complaint about services provided at a drug and alcohol service. We have no power to consider the complaint as it is not about actions that involve, or are connected to, the provision of adult social care.
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Waverley Borough Council (25 012 460)
Statement Closed after initial enquiries Licensing 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council granting several annual licences to a business in his area to put tables and chairs on land near the premises. There is not enough significant personal injustice to Mr X caused by the matters complained of to warrant us investigating. We also cannot achieve the outcomes he seeks.
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London Borough of Richmond upon Thames (25 012 512)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of antisocial parking by a user of a nearby leisure facility. This is because it is unlikely investigation would achieve any worthwhile outcome for Mr X.
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Newcastle upon Tyne City Council (25 012 579)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We cannot investigate part of Miss X’s complaint about the content of her child’s Education, Health and Care (EHC) Plan or the updated EHC needs assessment the Council conducted because Miss X appealed to a tribunal, and the law says we cannot investigate. We will not investigate the remainder because the tests in our Assessment Code are not met.
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Woking Borough Council (25 012 967)
Statement Closed after initial enquiries Council tax 27-Jan-2026
Summary: We will not investigate this complaint about the Council issuing a summons for unpaid Council Tax on Mr X’s account. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Suffolk County Council (25 013 092)
Statement Upheld Special educational needs 27-Jan-2026
Summary: We upheld this complaint that the Council delayed issuing a final Education Health and Care Plan and its poor communication because the Council upheld the complaint, apologised, and offered a financial remedy of £1550. This is in line with our Guidance on Remedies and therefore we decided not to investigate.
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Manchester City Council (25 013 492)
Statement Closed after initial enquiries Council house sales and leaseholders 27-Jan-2026
Summary: We will not investigate this complaint about delay in the ‘right to buy’ process. This is because it is reasonable for Mr X to take the Council to court.
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Lancashire County Council (25 013 518)
Statement Closed after initial enquiries Special educational needs 27-Jan-2026
Summary: We will not investigate this complaint about whether the Council should name a specialist setting on an Education Health and Care Plan for Miss X’s child. This is a matter where Miss X has a right of appeal to a Tribunal it would be reasonable to use if she disagrees with the setting named.
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Statement Closed after initial enquiries Licensing 27-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of license conditions. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.