Decision search
Your search has 54634 results
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London Borough of Brent (24 011 018)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Miss X complained the Council failed to properly support her child, Y’s, special educational needs. There was fault in how the Council failed to keep Y’s alternative education under review and how it decided to withdraw school transport. As a result, Y missed out on education for over a term and this caused Miss X avoidable inconvenience and distress. The Council agreed to apologise, pay Miss X a financial remedy and issue reminders to its staff.
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Brighton & Hove City Council (24 011 749)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Ms X complained the Council failed to secure provision set out in Y’s Education, Health and Care Plan once they moved into its area. The Council is at fault for not securing Y’s provision, causing a loss of education. The Council has agreed to apologise, make a payment to recognise the loss of education and put provision in place and act to prevent recurrence.
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London Borough of Newham (24 012 473)
Statement Upheld Special educational needs 03-Jun-2025
Summary: Mr X complained the Council did not secure the special educational provision listed in his child’s, Y’s, Education Health and Care Plan. We find the Council failed to secure speech and language therapy and occupational therapy it should have, and had poor complaint handling. This caused injustice in the form of missed educational provision, distress and time and trouble. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Slough Borough Council (24 012 622)
Statement Closed after initial enquiries Planning applications 03-Jun-2025
Summary: We will not investigate this complaint about the Council making inconsistent decisions on planning applications for works to a window. There is insufficient evidence of fault in the way the Council reached its decision to approve the works, and they do not cause the complainant a significant personal injustice.
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Bury Metropolitan Borough Council (24 013 964)
Statement Not upheld Alternative provision 03-Jun-2025
Summary: There was no fault in the Council’s handling of a situation where a child was missing education. It took appropriate steps to make arrangements for alternative provision. We have therefore completed our investigation.
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Cumberland Council (24 013 967)
Statement Upheld Special educational needs 03-Jun-2025
Summary: The Council failed to consider an interim review Miss X’s child, Y’s, Education, Health and Care (EHC) Plan when they stopped attending school in April 2024. It also delayed reviewing the Plan when Y’s alternative provision failed. This caused Miss X a period of uncertainty and Y to miss out on two terms of the provision in their Plan. The Council has agreed to apologise, make a payment to Miss X and review its approach to interim EHC Plan reviews.
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Westmorland and Furness Council (24 015 094)
Statement Upheld Alternative provision 03-Jun-2025
Summary: Mr X complained about the Council’s failure to act on his request for a reassessment of his daughter’s Education, Health and Care Plan, failure to provide alternative provision, and delay paying for a Speech and Language Therapy report. We find the Council at fault causing avoidable distress, uncertainty, and denied and delayed appeal rights. The Council has agreed to apologise, make a payment to Mr X, and make service improvements.
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Rotherham Metropolitan Borough Council (24 015 161)
Statement Closed after initial enquiries Child protection 03-Jun-2025
Summary: We will not investigate Miss X’s late complaint the Council has ignored her safeguarding concerns for her child. Some elements of Miss X’s complaint relate to another local authority. We also could not add to the responses the Council has already provided.
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London Borough of Brent (24 015 584)
Statement Not upheld Allocations 03-Jun-2025
Summary: Mr X complained the Council wrongly removed him from its housing register. We ended our investigation because the Council has reinstated Mr X on its housing register and further investigation could not achieve a different outcome.
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London Borough of Ealing (24 016 130)
Statement Upheld Charging 03-Jun-2025
Summary: We have upheld Mr X’s complaint about the Council’s handling of the charges for his adult social care. The Council has agreed to take appropriate steps to remedy the uncertainty caused.