Decision search
Your search has 54634 results
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Statement Upheld Council tax 05-Jun-2025
Summary: We will not investigate Mr X’s complaint about council tax liability and the Council delaying responses to his letters. This is because, at our invitation, the Council agreed to pay a symbolic payment to Mr X. We consider this to be a suitable remedy.
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Wiltshire Council (24 017 999)
Statement Upheld Planning applications 05-Jun-2025
Summary: X had already complained to the Ombudsman about this matter, and we reached an agreement with the Council on how it should remedy the injustice caused by the fault we had found. X has come back to us, because the injustice caused by the fault is continuing. We found evidence of continuing injustice and have recommended a remedy, which the Council accepted, so we have completed our investigation.
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Kent County Council (24 019 963)
Statement Closed after initial enquiries Charging 05-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council failed to provide clear information about his son’s proposed care plan, of the use and management of his son’s direct payments, and about the Council’s decision to recover direct payment money. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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London Borough of Barking & Dagenham (24 020 341)
Statement Closed after initial enquiries Allocations 05-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to make the complainant a suitable offer of housing within a reasonable timescale. There is insufficient evidence of fault which would warrant an investigation.
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Cumberland Council (24 020 813)
Statement Closed after initial enquiries Assessment and care plan 05-Jun-2025
Summary: We will not investigate Mrs X’s complaint about a social worker’s handling of her brother’s case and that the social worker had misled her into thinking the Council would pursue legal action through the court of protection. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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London Borough of Haringey (24 021 379)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate this complaint about uplifting fees to a care provider for the service it provides on behalf of the Council to meet an adult’s social care needs. Although the Council did not tell the complainant how to appeal, that does not solely cause the claimed injustice of missing a review of the decision. The Care Provider’s actions also contributed as when it asked to challenge, the Council had set its budget for the year. It is unlikely an Ombudsman investigation would achieve any worthwhile outcome.
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Transport for London (25 003 669)
Statement Closed after initial enquiries Parking and other penalties 05-Jun-2025
Summary: We will not investigate this complaint about the Authority’s handling of ultra-low emission zone penalty charge notices as it is unlikely we will find fault.
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Derby City Council (25 004 252)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We cannot investigate Mr B’s complaint about the conduct of library staff because Mr B has started court proceedings. Also, the complaint is late.
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Brighton & Hove City Council (24 022 812)
Statement Closed after initial enquiries Special educational needs 05-Jun-2025
Summary: We will not investigate this complaint that the Council has failed to reassess the complainant’s son’s Education Health and Care plan within the statutory timescale. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the complaint is not separable from the matters which can be considered by the Tribunal.
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Northumberland County Council (24 023 323)
Statement Closed after initial enquiries Other 05-Jun-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.