Decision search
Your search has 54634 results
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London Borough of Hillingdon (25 000 129)
Statement Upheld Other 09-Jun-2025
Summary: The Council was at fault in how it dealt with Ms X’s complaint about its adoption service. This caused her frustration and meant she had to pursue her complaint through the wrong procedure unnecessarily. To remedy this injustice, the Council will apologise to Ms X, pay her £250 and begin a stage two investigation under the children’s statutory complaints procedure. It will also issue staff reminders to prevent the fault happening again.
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Birmingham City Council (25 000 259)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint, and it is reasonable to expect Mr Y to approach the court if he wants to pursue the matter.
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Central Bedfordshire Council (25 000 556)
Statement Closed after initial enquiries Highway adoption 09-Jun-2025
Summary: We will not investigate this complaint about a highway kerb because there is not enough evidence of fault to justify investigating.
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London Borough of Bromley (25 000 863)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving children he is related to. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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London Borough of Ealing (24 022 014)
Statement Closed after initial enquiries Homelessness 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s offer of long-term social housing. There is not enough evidence of fault to justify our involvement, nor have the Council’s actions caused a significant injustice.
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Bupa Care Homes (GL) Limited (24 022 037)
Statement Closed after initial enquiries Charging 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about his father Mr Y’s Care Provider’s fee increases. There is not enough evidence of the Care Provider’s actions amounting to fault to warrant investigation. It would not be unreasonable for Mr X to go to court to get a strict interpretation of the care contract’s terms. Investigation would not achieve a different outcome nor achieve the complaint outcomes Mr X seeks.
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London Borough of Southwark (24 022 211)
Statement Upheld Allocations 09-Jun-2025
Summary: We have upheld Ms X’s complaint about the Council’s delay in processing her housing register application and its failure to provide proper reasons for the decision of its social welfare panel. The Council remedied the injustice caused by its delay during the complaints process. It has agreed to carry out a further review of Ms X’s housing register application to remedy the uncertainty caused by its previous decision.
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Lancashire County Council (24 022 214)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate this complaint that the Council has failed to properly deal with flooding on the complainant’s road over many years. This is because:
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Buckinghamshire Council (24 022 222)
Statement Closed after initial enquiries Special educational needs 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to carry out an Education Health and Care Needs Assessment or the Councils’ actions in relation to his daughter’s personal budget. These complaints are late and there are no good reasons to exercise discretion to accept this late complaint now.
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East Sussex County Council (24 022 403)
Statement Closed after initial enquiries Special educational needs 09-Jun-2025
Summary: We cannot investigate Mrs Y’s complaint the Council failed to arrange a suitable school placement or alternative educational provision for her child. These matters overlap with SEND Tribunal appeals about her child’s Education, Health and Care Plan. And we cannot investigate her complaint about the actions of a school.