Decision search
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Surrey County Council (24 015 675)
Statement Not upheld Special educational needs 07-Sep-2025
Summary: Ms J complains about delays in the Council’s Education, Health and Care needs assessment for her son. And that, after an appeal, the Council refused to refund fees they paid for her son’s education. We do not find fault as the Council carried out its assessment within statutory timeframes. The question of fees is outside the Ombudsman’s jurisdiction, as Ms J has used her appeal right.
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North Yorkshire Council (24 015 891)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: Miss Y complains the Council failed to properly consider the concerns she raised about the care and support her late mother received and the suitability of the care home placements commissioned by the Council. We find the Council consulted Miss Y and listened to her concerns. However, the Council did not relay the outcome of one safeguarding concern. It has already made a service improvement for this and we do not recommend anything further.
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Wokingham Borough Council (24 016 095)
Statement Upheld Enforcement 07-Sep-2025
Summary: Mr X complained the Council did not take effective action with complaints he made with alleged planning breaches against the business he lives above. We did not find fault with the Council’s general actions and decision there was no planning breach. We found fault with it failing to properly evidence its consideration of Mr X’s reports about anti-social behaviour, causing him frustration and uncertainty. The Council has agreed to apologise and take action to prevent future recurrence.
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Lancashire County Council (25 003 568)
Statement Closed after initial enquiries Assessment and care plan 07-Sep-2025
Summary: We will not investigate this complaint about adult social care. The injustice does not justify an Ombudsman investigation. We cannot decide what caused or contributed to a death, so it is unlikely we would add anything further or achieve a worthwhile outcome.
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Tonbridge and Malling Borough Council (25 003 966)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s response to a request for CCTV and bodycam footage. The Information Commissioner is best placed to consider the matter. There is insufficient evidence the Council’s other actions affected the outcome, and the courts are best placed to consider the Fixed Penalty Notice itself.
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Leicestershire County Council (25 004 568)
Statement Closed after initial enquiries Traffic management 07-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council refusing to install safety measures on the highway near the school where she teaches, and refusing to accept the current situation as a risk to her school’s pupils. Miss X’s has not brought her complaint as a member of the public so we cannot accept it. We also cannot investigate complaints from public bodies.
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Suffolk County Council (25 004 591)
Statement Closed after initial enquiries Special educational needs 07-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council delayed finding a school for her son in 2016. This is because Ms X’s complaint is late, and I see no good reason to exercise discretion and consider it now.
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London Borough of Camden (25 004 605)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court.
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Huntingdonshire District Council (24 021 631)
Statement Not upheld Refuse and recycling 07-Sep-2025
Summary: Miss X complained the Council did not collect her garden waste on multiple occasions even though she had been accepted for assisted collections. We did not find enough evidence of fault by the Council. Miss X has the right to bring the matter to the attention of a court if she believes the Council’s actions amounts to a breach of contact.
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Buckinghamshire Council (24 023 032)
Statement Not upheld Drainage 07-Sep-2025
Summary: Mr X complained the Council failed to re-evaluate the flow rates for the Sustainable Urban Drainage Scheme at a new housing development increasing flooding in the village where he lives. We have discontinued the investigation. This is because we cannot achieve the outcome Mr X is seeking.