Decision search
Your search has 55415 results
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Central Bedfordshire Council (25 001 074)
Statement Upheld Refuse and recycling 27-Jan-2026
Summary: Mr X suffered unnecessary frustration and distress because the Council repeatedly failed to collect his bins. The Council was right to apologise and monitor Mr X’s bin collections.
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Statement Upheld Alternative provision 27-Jan-2026
Summary: The Council failed to secure alternative provision for Mrs X’s child, Y, after they stopped attending school due to health reasons. This caused Mrs X and Y distress and uncertainty and meant Y did not receive suitable education between May 2025 and July 2025. The Council has agreed to apologise and make a payment to Mrs X.
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Epsom & Ewell Borough Council (25 004 040)
Statement Closed after initial enquiries Enforcement 27-Jan-2026
Summary: We will not investigate this complaint about the Council allowing a wedding venue to operate from a building in the complainant’s local area. There is insufficient evidence of fault in the way the Council reached its decision.
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Blackpool Borough Council (25 004 301)
Statement Upheld Enforcement 27-Jan-2026
Summary: Mrs F complained about the Council’s handling of planning control concerns about a property she owns. She said it wrongly threatened with enforcement action which led to her having building costs and financial losses. We found fault by the Council for its flawed assumptions about the permitted use of the property. The Council agreed to make a symbolic payment to acknowledge the unnecessary distress and uncertainty this caused her. However, we cannot say the Council caused her financial detriment as such matters are for the courts to decide.
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Durham County Council (25 004 835)
Statement Not upheld Residential care 27-Jan-2026
Summary: There was no fault in the way the Council commissioned care home supported the late Mrs Y.
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Southampton City Council (25 005 563)
Statement Closed after initial enquiries Allocations 27-Jan-2026
Summary: We will not investigate this complaint about the Council’s failure to properly consider Mr X’s housing application. This is because an investigation would be unlikely to find fault with the Council’s actions.
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Mole Valley District Council (25 006 268)
Statement Upheld Planning applications 27-Jan-2026
Summary: Mr X complained that the Council incorrectly issued a Certificate of Lawfulness for his neighbour’s loft conversion. Mr X said this caused him and his partner significant stress and devalued their property. The Council is at fault for issuing the Certificate of Lawfulness. However, this did not cause any injustice to Mr X.
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Statement Upheld School admissions 27-Jan-2026
Summary: Mrs X complained the appeal panel failed to properly consider her appeal. The notes from the appeal hearing and the decision letter following the appeal do not properly explain why the appeal panel reached its decisions on the various parts of the appeal. Holding a further appeal is satisfactory remedy.
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Statement Upheld Special educational needs 27-Jan-2026
Summary: The Council delayed deciding whether to issue Mrs X’s child, Y with an EHC Plan within statutory timescales, caused by a 16-week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 14 weeks after it received the EP advice. The Council will apologise and make a symbolic payment in recognition of the injustice caused to Mrs X and Y.
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Transport for London (25 007 841)
Statement Closed after initial enquiries Traffic management 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his application for a grant. This is because the complaint is late and further investigation is unlikely to find fault.