Decision search
Your search has 54634 results
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Folkestone & Hythe District Council (24 018 717)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. He has a right of review about the suitability of the accommodation offered and it is reasonable for him to use it. If he is dissatisfied with the outcome of the review, he can appeal to the county court.
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West Northamptonshire Council (24 020 277)
Statement Upheld Charging 11-Jun-2025
Summary: We have upheld Mr and Mrs X’s complaint about a delay in the Council reimbursing care charges to their adult son, Mr Z. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Durham County Council (24 021 091)
Statement Upheld Charging 11-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council did not make her aware she would be charged a contribution towards the cost of the home and that she should not have to pay because she does not want to live in the care home. This is because there are no worthwhile outcomes achievable. In addition, there is insufficient evidence of fault.
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City of York Council (24 021 915)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about a lack of information and notice from the Council about the closure of Mrs X’s Care Provider. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
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Three Rivers District Council (24 022 199)
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2025
Summary: We will not investigate Mr X’s complaint about difficulties he faced when he tried to challenge a parking charge notice. He says the Council put up barriers and failed to make reasonable adjustments. He also complains about the Council’s handling of his complaint. This is because an investigation would not lead to any further findings or worthwhile outcomes.
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City of Wolverhampton Council (24 022 262)
Statement Closed after initial enquiries Other 11-Jun-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take appropriate action regarding safeguarding concerns he raised about abuse his mother was suffering, and that the Council failed to call him back. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Southampton City Council (24 022 649)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Royal Borough of Kensington & Chelsea (24 022 721)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Stoke-on-Trent City Council (24 022 945)
Statement Closed after initial enquiries Allocations 11-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Upheld Special educational needs 10-Jun-2025
Summary: Mr and Mrs X complained the Council failed to provide their child, Z, with a suitable education and proper social care support; and about its complaint handling. We have found fault by the Council, causing injustice, in failing to provide Z with a suitable education from March to June 2023, and with its complaint handling, causing injustice. The Council has agreed to remedy this injustice by; apologising; making payments to reflect the impact on Z of the missed education; and distress caused to Mr and Mrs X.